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The IT Quality Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others. This role includes responsibility for planning, budgeting, policy formulation, performance evaluation, compensation, hiring, disciplinary actions, and project delivery.
Job Responsibility:
Performs initiatives related to User Acceptance Testing (UAT) process and product rollout into production
Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach
Responsibilities may also include software quality assurance testing
Manages multiple IT Quality teams or an IT Quality functional area
Resolves complex and highly variable issues
Analyzes trends at an organizational level to improve processes
follows and analyzes industry trends
Develops and designs standards and procedures
ensures that they are adhered to throughout the software development life cycle
Manages organizational process change
Develops and implements methods for cost, effort and milestones of IT Quality activities
Strives for continuous improvements and streamlining of processes
Ensures consistency and quality of processes across the organization
Exhibits in-depth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas
Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness
Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
Uses evaluative judgment in complicated or novel situations
uses multiple sources of information
Impacts IT Quality through delivery of end results and contribution to planning, finances/budget and formulation of policies
Responsible for budgeting, project estimates, task management & balancing prioritization across multiple streams of development
Responsible for people management, mentoring and career development process for Shanghai team including delivering performance review, training, recruiting
Collaborates with local and global stakeholders like QA team, production support team, environment management team, DBA team, etc. to ensure project stability and productivity
Responsible for handling day-to-day staff management issues, including resource management and allocation of work within the team/project
Requirements:
6-10 years IT Testing experience required
Excellent knowledge of software testing techniques and testing tools
Knowledge of any well-known software development and testing life-cycle methodology
Requires communication and diplomacy skills and an ability to persuade and influence
What we offer:
Citi is an equal opportunity employer
Global benefits
Reasonable accommodations for persons with disabilities
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