Senior Quality Assurance Administrative

About this role: Wells Fargo is seeking a Senior Quality Assurance Administrative. In this role, you will provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution. You will escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations. You will review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary. You will assist in development and design of product specific databases. You will review and score work. You will prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients. You will monitor quality assurance programs and processes to identify gaps and risk assessment. You will design and conduct training for as needed. You will provide coaching to staff and track performance expectations and results. You will make final scoring decisions on disputes which impact quality results. You will interact with staff and business partners to promote team work and departmental effectiveness.