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Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.
Job Responsibility:
Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in strategic initiatives for control performance enhancements
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Help in Control & Monitoring Design Assessment (CMDA) meetings
Help to identify any monitoring breaks and suggest enhancements
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Requirements:
8+ year experience involving defining quality standards, mentoring team members, and ensuring the delivery of high-quality software within an Agile environment in the Banking and Financial Services domain
4+ years of hands-on experience in designing and implementing test automation frameworks
design, development, and maintenance of robust, scalable automated test suites using Playwright
Architect and implement advanced automation frameworks for web applications, APIs, and backend services
Oversee the integration of automated tests into CI/CD pipelines (e.g., Jenkins, GitHub Actions, Azure DevOps) to enable continuous testing
Execute and analyze results from regression, functional, integration, and end-to-end automated tests
Drive initiatives to optimize test execution, improve test coverage, and increase the efficiency of the QA process
Document test strategies and communicate quality metrics and reports to stakeholders
Conduct in-depth exploratory, functional, and usability testing to identify defects and potential issues
Design and create comprehensive test cases, test plans, and test scenarios
Perform manual API testing for critical features and regression testing cycles
Write and execute simple to complex SQL queries for database validation and data integrity testing
Design and execute API test suites for REST/SOAP protocols using tools like Postman
Integrate tests with CI/CD tools and actively monitor pipeline executions for failures and performance degradation
Log, track, manage, and triage defects effectively using Jira
Actively participate in all Agile ceremonies (sprint planning, stand-ups, retrospectives) and collaborate closely with cross-functional teams
Bachelor's/University degree or equivalent experience