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We are seeking a highly analytical and execution-oriented Field Operations Analyst to support our U.S. Public Sector business (Federal, SLED, and DIB). This role will be instrumental in driving operational rigor, forecasting accuracy, and scalable growth across a complex and rapidly evolving go-to-market environment. The ideal candidate brings strong sales operations experience, a deep understanding of forecasting and pipeline management, and the ability to partner cross-functionally to support mission-critical Public Sector initiatives. This individual will operate as a key business partner to Sales leadership and help drive day-to-day operational cadence. This role reports to the Manager of Public Sector Field Operations.
Job Responsibility:
Drive Public Sector business cadence: Partner with Federal and SLED Sales leadership to support forecasting, pipeline reviews, and performance tracking
Forecasting & pipeline rigor: Improve forecast accuracy and pipeline quality across long-cycle, compliance-driven deals (FedRAMP, CMMC, IL4/IL5)
Operational analytics: Analyze pipeline, bookings, and conversion trends to identify risks and growth opportunities across Public Sector segments
Salesforce ownership: Maintain data integrity and hygiene within SFDC, ensuring accurate reporting across complex account structures (agencies, primes, DIB)
KPI & dashboard development: Partner with GTM Analytics to build reporting for pipeline health, coverage ratios, and segment performance
Cross-functional alignment: Collaborate with Deal Desk, Finance, Marketing, Enablement, and Legal to support deal execution and compliance-driven sales motions
Annual planning support: Contribute to territory design, account segmentation (Federal, SLED, DIB), headcount planning, and quota setting
Continuous improvement: Identify and implement process improvements tailored to Public Sector sales cycles and procurement dynamics
Requirements:
6+ years in Sales Operations, Revenue Operations, or Field Operations (Public Sector experience strongly preferred)
Understanding of Federal and/or SLED sales motions, including long sales cycles and regulated environments
Strong grasp of forecasting, pipeline management, and GTM processes
Experience supporting quota planning, territory alignment, or account segmentation
Advanced proficiency in Salesforce and Excel (reporting, dashboards, data analysis)
Ability to interpret and apply GTM policies, deal structures, and sales processes
Strong analytical and problem-solving skills with a data-driven mindset
Excellent project management and organizational skills with the ability to manage multiple priorities
Effective communicator with experience partnering across Sales, Finance, Legal, and other cross-functional teams
Self-starter with the ability to operate independently in a remote, fast-paced environment
Nice to have:
Experience supporting Federal programs (FedRAMP, CMMC, DoD, IC, etc.)
Familiarity with Public Sector account structures (agencies, integrators, DIB)
Experience working in high-growth SaaS or cybersecurity environments
What we offer:
Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave