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We believe great outcomes begin with great people Welcome to Thornley Groves, a trusted name in property across Manchester. Now part of Lomond, the UK’s leading property group and recently named one of the Sunday times best places to work, Thornley Groves combines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home. An excellent opportunity has arisen to join our team as a Senior Property Relationship Manager for our Student Lettings portfolio. This is a full time, permanent position based in Fallowfield, Manchester. We are offering a realistic OTE of £32,000 - £34,000, dependent on experience.
Job Responsibility:
Leading by example by delivering excellent customer service
Providing guidance and mentorship to Property Relationship Managers, leading team meetings, and overseeing ad hoc property management projects in collaboration with the Team Leader
Conduct spot checks and quality control reviews of team outputs
Supporting the Team Leader with day to day team management, plus providing cover for annual leave
Manage contractor relationships, ensuring good working relationships and quality of workmanship, addressing any issues that arise
Requirements:
Previous experience as a Property Manager is essential for this role
Solid industry and legislative knowledge
Impeccable customer service skills
Resilience when working in a fast paced & demanding environment
Strong problem solving skills
Experience within the student lettings market would be advantageous
Ability to priorities tasks & responsibilities
Ability to support, mentor and coach a team
Nice to have:
Experience within the student lettings market would be advantageous
What we offer:
Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service
Learning & Development – We’ll support your professional growth with funded qualifications and over 90 in house training programmes
Holidays & Enhanced Leave – Up to 28 days’ holiday plus bank holidays, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF)
Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service
Security & Support – Life assurance cover to protect your loved ones