Senior Property Relationship Manager

• Handling first level complaints and resolving them without escalation
• Managing property performance and reporting to your line manager
• Overseeing safety inspections, maintenance requests, and contractor appointments
• Conducting property visits and ensuring contractual obligations are met
• Managing deposit returns, insurance claims, and legal compliance
• Supporting colleagues and collaborating across departments to deliver excellent customer service

• A proven track record in residential property management
• Experience managing third-party contractors and resolving complaints
• Strong communication skills, both written and verbal
• IT literacy and familiarity with CRM systems
• A client-focused mindset and a commitment to excellent service

ARLA qualification