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We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
Job Responsibility:
Directly line manage any assigned staff which may include Property Managers, Property Coordinators and any onsite staff
Responding to incoming client and resident enquiries quickly, and ensuring regular feedback of outstanding issues is provided
Manage all aspects of health, safety and compliance
Conduct regular site inspections
Manage contractors to deliver a high quality of service that is value for money at our developments
Set accurate budgets for the developments in your portfolio
Attending resident meetings on site, sometimes outside of office hours at a time to suit our clients
Taking ownership of client relationship management on each of the sites within their portfolio
Deliver excellent customer service through professionalism and strong technical knowledge
Be a contact point for property managers in the team to help with complex property issues
Be actively involved in department projects and contribute to business improvements
Deliver training session to the team
Contribute to the strategic delivery targets for the business
Respond to all enquiries in line with our Centrick Customer Service Charter
To support with the day to day running of the department in line with Director guidance
Attend and actively participate in team meetings, providing suggestions for improvements
Requirements:
Able to proactively manage the team to success, spot issues and solve them
Able to delegate effectively and coach team members to achieve their goals
Proficient IT user, able to use MS packages as well as a range of internal systems
Experience of working in a similar role is essential
ATPI qualification is essential
What we offer:
Time to Recharge: 25 days’ holiday plus bank holidays
Future Security: Enhanced pension scheme based on role
Extra Holiday: Your holiday allowance grows with your length of service
Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
Sick Pay Boost: Company sick pay increases over time
Life Assurance: Peace of mind for you and your loved ones with financial protection
Learning & Development: Study support and access to our dedicated academy
Mental Health Support: 24/7 mental health services
Birthday Bonus: Enjoy an extra day off on your birthday
Giving Back: One volunteer day annually to support a charity or cause
Benefit Platform: One online platform for all benefits and recognition