Senior Property Manager

• Handling first level complaints and resolving them without escalation
• Managing property performance and reporting to your line manager
• Overseeing safety inspections, maintenance requests, and contractor appointments
• Conducting property visits and ensuring contractual obligations are met
• Managing deposit returns, insurance claims, and legal compliance
• Supporting colleagues and collaborating across departments to deliver excellent customer service

• A proven track record in residential property management
• Experience managing third-party contractors and resolving complaints
• Strong communication skills, both written and verbal
• IT literacy and familiarity with CRM systems
• A client-focused mindset and a commitment to excellent service

ARLA qualification is desirable but not essential

• Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
• Our Employee Assistance Programme offers free counselling support sessions
• Get the latest gadgets and appliances with our Smart Tech Scheme
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
• Celebrate your loyalty with special days and celebrations for length of service
• Planning for retirement? We've got you covered with that important pension pot
• Funding your professional qualifications so you can reach your full potential and build your career
• Our company socials bring our people together