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Based in Halifax, Nova Scotia, Rank Group is a full-service real estate firm, providing services such as property development, construction, property management, property maintenance, space design and planning. We thrive on building mutually open and honest relationships with our clients in all our projects, which is evidenced by our many long-standing relationships. With over 4 decades of experience and success, Rank Group has developed, owns and manages more than 5 million square feet of space, with over 500 clients spread over commercial, industrial, retail and multi-residential properties across Atlantic Canada. We are looking to add a Senior Property Manager to our portfolio. Reporting to the VP Property Management, the Senior Property Manager is responsible for managing all aspects (e.g., tenant relations, physical condition, building operations, financial performance, construction, etc. ) of a portfolio of properties.
Job Responsibility:
Ensure superior tenant relations through professional communication
proactive consideration of tenant issues
and implementation of new work processes to meet and exceed client expectations
Effectively respond to high-level tenant issues in a timely and courteous manner
Oversee all aspects of building operations, including the preventative maintenance program, repairs and tenants’ requests, as applicable
Manage work of building operators and subcontractors to ensure Company performance standards are met
and work is completed
Coach, motivate and provide leadership to staff
while maintaining positive Company image
Oversee capital projects including building improvements and leasehold improvements
In conjunction with the Accounting team, prepare annual CAM and operating expense budget
Control expense commitments and develop expenditure procedures to adhere to budget guidelines
Attend property tours to look for and identify building concerns and make recommendations to correct deficiencies (when applicable), identify opportunities to improve building operation
Ensure that OH&S legislation and regulations are being adhered to as per company’s safety program
Ensure key process and procedures established by the company are followed as they relate to work management, purchasing, safety and employee relations
Update and maintain equipment, repairs, history and inventory information in electronic building information system
Work with the Leasing team to understand new tenant fit-ups and ensure contractors complete scope of work for capital projects undertaken by the Landlord
Foster collaboration between various divisions (property administration, mechanical/electrical, property accounting, etc.) to maximize tenant experience
Provide leadership in customer service philosophy and attitude
Attend to after-hours emergencies if/when required
Requirements:
Minimum 5 years’ experience in senior level property management roles (other relevant backgrounds may be considered)
7-10 years of experience is preferred
Relevant degree or diploma (Business, Commerce, etc.)
Experience working with budgets
financial acumen
BOMA designation as asset
Strong understanding of property management
General knowledge of building and operating systems (e.g., general maintenance procedures, HVAC/electrical/mechanical systems, etc.)
Strong working knowledge of budgeting principles
cost analyses, financial reporting, etc.
Superior tenant-relation skills
Ability to effectively lead/motivate a team of staff
Proven analytical and problem-solving abilities
Strong written and oral communication
Ability to effectively multi task and address important time sensitive matters
Ability to remain calm and act professionally in emergency or stressful situations
What we offer:
Health/dental benefits
GRRSP matching program
Goodlife Fitness discount
Pizza Fridays every month
Opportunity to be part of a growing company doing exciting things in the city of Halifax
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