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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Senior Property Coordinator

United Kingdom, Birmingham 26000.00 - 28000.00 GBP / Year · Job Posted April 20, 2026
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Job Description

We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

Job Responsibility

  • Provide expert guidance and oversight to ensure consistent, high‑quality property management service
  • Train, coach, and mentor team members, supporting effective onboarding and adherence to company standards
  • Conduct regular 1‑2‑1s to review wellbeing, performance, and development progress
  • Complete routine quality checks to maintain accuracy, compliance, and excellent customer experience
  • Manage and resolve escalated or complex enquiries, offering specialist support where needed
  • Offer floating regional support and cover absences to maintain seamless service delivery
  • Coordinate business updates and represent the team in regional and spotlight meetings
  • Support complaint handling and monitor social media to ensure maintenance issues are addressed promptly
  • Oversee logging and progression of maintenance requests, including urgent or business‑critical incidents
  • Collaborate with senior leaders to identify training needs and contribute to team development
  • Assist with onboarding new clients and developments, ensuring smooth transitions and consistent standards

Requirements

  • Excellent written and verbal communication with a high level of written English
  • Experience in leading and motivating a team of a customer service focused team
  • A track record of delivering a high-quality customer service and administrative tasks
  • The ability to proactively problem solves, and find solutions to complex issues
  • A commitment to continued professional learning and development
  • Proficient IT user, able to use Microsoft packages as well as a range of internal systems

What we offer

  • Time to Recharge: 25 days’ holiday plus bank holidays
  • Future Security: Enhanced pension scheme based on role
  • Extra Holiday: Your holiday allowance grows with your length of service
  • Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
  • Sick Pay Boost: Company sick pay increases over time
  • Life Assurance: Peace of mind for you and your loved ones with financial protection
  • Learning & Development: Study support and access to our dedicated academy
  • Mental Health Support: 24/7 mental health services
  • Birthday Bonus: Enjoy an extra day off on your birthday
  • Giving Back: One volunteer day annually to support a charity or cause
  • Benefit Platform: One online platform for all benefits and recognition
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