This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
Job Responsibility:
Provide expert guidance and oversight to ensure consistent, high‑quality property management service
Train, coach, and mentor team members, supporting effective onboarding and adherence to company standards
Conduct regular 1‑2‑1s to review wellbeing, performance, and development progress
Complete routine quality checks to maintain accuracy, compliance, and excellent customer experience
Manage and resolve escalated or complex enquiries, offering specialist support where needed
Offer floating regional support and cover absences to maintain seamless service delivery
Coordinate business updates and represent the team in regional and spotlight meetings
Support complaint handling and monitor social media to ensure maintenance issues are addressed promptly
Oversee logging and progression of maintenance requests, including urgent or business‑critical incidents
Collaborate with senior leaders to identify training needs and contribute to team development
Assist with onboarding new clients and developments, ensuring smooth transitions and consistent standards
Requirements:
Excellent written and verbal communication with a high level of written English
Experience in leading and motivating a team of a customer service focused team
A track record of delivering a high-quality customer service and administrative tasks
The ability to proactively problem solves, and find solutions to complex issues
A commitment to continued professional learning and development
Proficient IT user, able to use Microsoft packages as well as a range of internal systems
What we offer:
Time to Recharge: 25 days’ holiday plus bank holidays
Future Security: Enhanced pension scheme based on role
Extra Holiday: Your holiday allowance grows with your length of service
Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
Sick Pay Boost: Company sick pay increases over time
Life Assurance: Peace of mind for you and your loved ones with financial protection
Learning & Development: Study support and access to our dedicated academy
Mental Health Support: 24/7 mental health services
Birthday Bonus: Enjoy an extra day off on your birthday
Giving Back: One volunteer day annually to support a charity or cause
Benefit Platform: One online platform for all benefits and recognition