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The Senior Project / Program Manager will lead complex, multi‑stream initiatives across technology, operations, and transformation domains. This role requires a seasoned leader who can drive end‑to‑end delivery, manage cross‑functional teams, and ensure strategic alignment with business goals. The ideal candidate brings strong governance discipline, exceptional communication skills, and a proven track record of delivering high‑impact programs in dynamic environments.
Job Responsibility:
Lead planning, execution, monitoring, and delivery of large‑scale projects and multi‑phase programs
Define program scope, objectives, timelines, and success metrics in alignment with business strategy
Manage interdependencies, risks, and constraints across multiple workstreams
Ensure delivery excellence through structured governance, reporting, and stakeholder alignment
Engage with senior leadership, business owners, and technical teams to ensure clarity and alignment
Facilitate steering committee meetings, executive updates, and cross‑functional workshops
Build strong relationships across global teams to drive collaboration and decision‑making
Develop and manage program budgets, forecasts, and financial reporting
Optimize resource allocation across teams and vendors to ensure efficient delivery
Track ROI, benefits realization, and long‑term value creation
Establish and maintain PMO standards, frameworks, and best practices
Implement risk management, change control, and issue‑resolution processes
Drive continuous improvement through retrospectives, lessons learned, and process optimization
Oversee delivery of technology‑driven initiatives including cloud migrations, automation programs, AI‑enabled solutions, and enterprise platform rollouts
Collaborate with engineering, product, and operations teams to ensure seamless execution
Support adoption of Agile, hybrid, or traditional delivery methodologies based on project needs
Requirements:
12+ years of experience managing complex projects and programs in technology, operations, or transformation environments
Strong command of project management methodologies (Agile, Waterfall, Hybrid)
Proven ability to manage cross‑functional teams, vendors, and global stakeholders
Experience with enterprise tools such as Jira, MS Project, Confluence, Azure DevOps, or similar
Excellent communication, negotiation, and leadership skills
Strong analytical mindset with the ability to solve problems and make data‑driven decisions
PMP certification is required
Nice to have:
Certifications: PMP, PgMP, PRINCE2, Agile/Scrum Master, SAFe, or equivalent
Experience delivering cloud, automation, or AI‑driven transformation programs
Exposure to budgeting, portfolio management, and enterprise PMO environments
Background in BPO, IT services, product engineering, or digital transformation