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At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
Job Responsibility:
Lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion, all to time, cost and quality
Manage multiple projects with high levels of complexity based on a range of different technology applications and platforms
Focus on financial and commercial management
Ensure client business cases are understood and realised
Support the relationship with the client during project delivery with strong and frequent communication
Ensure the agreed deployment schedule is met and that business acceptance and handover to Support is successful
Collate work packages, project plans and presentations in support of pre-sales activities
Build strong relationships with commercial teams to support future opportunity and growth within key accounts
Report on project progress to the Sabio Programme Managers
Undertake work that supports programme and business planning across Sabio
Contribute to the development of Sabio project and programme processes
Requirements:
Strong experience of Waterfall and Agile project delivery methodologies
Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability
Experience of virtual project team management (e.g. matrix management across technical teams)
Experience of managing complex technical projects
Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
Ability to work with senior stakeholders internally and externally
A strategic thinker with future focus in mind
Background in IT or the customer services/contact centre industry
Experience of working in a professional services or customer facing role
Ability to coach and mentor junior members of the team. Leading by example and demonstrating high personal impact and best in class delivery skills
Nice to have:
Proven project management experience within a professional services, consultancy or systems integrator environment