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We are currently looking for a passionate and enthusiastic Senior Project Manager to join our Team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Job Responsibility:
Lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion, all to time, cost and quality
Manage multiple projects with high levels of complexity based on a range of different technology applications and platforms
Strong focus on financial and commercial management including cost management processes, understanding cost baselines, project revenue forecasting and project profitability
Appreciation and understanding of Benefits Management and Benefit Realisation to ensure client business cases are understood and realised
Ensure strong and frequent communication between the client and the Sabio project team
Ensure agreed deployment schedule is met and business acceptance and handover to Support is successful
Collate work packages, project plans and presentations in support of pre-sales activities
Build strong relationships with commercial teams to support future opportunity and growth
Report on project progress to the Sabio Programme Managers
Contribute to the development of Sabio project and programme processes
Requirements:
Strong experience of Waterfall and Agile project delivery methodologies
Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability
Experience of virtual project team management (e.g. matrix management across technical teams)
Experience of managing complex technical projects
Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
Ability to work with senior stakeholders internally and externally
A strategic thinker with future focus in mind
Background in IT or the customer services/contact centre industry
Experience of working in a professional services or customer facing role
Ability to coach and mentor junior members of the team
Nice to have:
Proven project management experience within a professional services, consultancy or systems integrator environment