This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Senior Manager and Owner of customer account(s) providing a single point of contact that manages the life cycle of customer escalations, opportunities, and delivery. Control the overall design and operational delivery of project(s), considering the safety, technical, commercial, and managerial requirements, from bid and pre-commencement to successful practical completion. Ensuring that profitability is maintained or improved through effective leadership, high-quality customer relations and management of relevant support functions allocated to the project.
Job Responsibility:
Demonstrate strong Health and Safety leadership and compliance throughout all activities relating to the project on which you are working
Senior representative managing a key customer account, ensuring service levels are maintained whilst team structure and budgets are managed with the constraints of the account
Establish a team structure to provide the customer service needed to maximise account growth and profitable performance
Senior Management responsibilities associated with Human Resources (HR) processes and people management
Deliver projects in line with ISO and business processes in aid to provide customers a consistent delivery experience
Own or participate in bid activities that support sales, the proposal team, and processes
To ensure that professional, profitable, and successful bids are delivered, meeting customer expectations
Manage pre-commencement activities in line with the business project delivery process. To maximise opportunities, efficiency, and profitability in the delivery phase of the project
Supply chain engagement, maintaining relations and understanding escalation structure and processes to overcome barriers to resolve disputes or issues
Proactively engage with the commercial team, ensuring subcontractor contracts and performance are implemented. Management/contracts management across the full operations
Responsible for proactively engaging with the commercial team to identify and manage project risks, opportunities and CVR reports
Lead the team to effectively manage the appointed specialist Sub-Contractors and ensure the work is being carried out safely, to the specification and programme. Develop effective, sustainable relationships with key subcontractor organisations
Provide leadership for the project management delivery team within the area of control, through clear provision of objectives, responsibilities, and accountabilities, managing performance accordingly. Offer guidance and feedback to maximise the performance of the team
Provision of Customer Progress Reporting in a timely and regular manner, using correct reporting management tools and templates. Ensure the level of information provided is sufficient to manage expectations and considers the sensitivity of the business to end-to-end client relations to avoid any detrimental effect
Accountable for the provision of internal business reports and contract reviews to the senior management team. Ensure the accuracy and integrity of costs, values and programme forecasts
seeking opportunities to suggest actions which mitigate risk and maximise profitability
Pro-actively engaged with the Commercial team, ensuring contractual matters are represented to meet the constraints under contract
Develop/maintain positive long-term relationships with customers by understanding their requirements and ensuring that project objectives are defined. Lead project management team/area under control to deliver against these objectives, ensure customer satisfaction and maintain sustainable relationships
Lead project team to the safe and successful completion of the project/area under control within agreed timescales, agreed budgets and to meet specification and customer requirements
ensuring that the project is closed out by the business process requirements. Ensure that project defects are closed out promptly
Manages and supports effective use of company email in terms of structure, format, storage, and retrieval
Represent the business and attend events to promote the well-being of the business and engage with customers
Initiates contact with customers to assess future needs and provides recommendations to the business to adapt services and systems accordingly
Operates as a subject matter expert in relevant areas of expertise and/or sectors DPI operates within
Prepares for and carries out employee performance reviews with direct reports following the company process
Maintains/develops skills and team performance to deliver required outcomes. Identifies potential within the team and provides mentoring/coaching to team members to support development plans and career progression
Represent the business, upholding our core values and behaviours with all internal and external customers, clients and third parties
Maintain business and client confidentiality, adhering to applicable Data Protection regulations and Information Security Standards in line with company and group policies and procedures
Requirements:
Leadership and people management
Sector and industry knowledge within the Data Centre and associated services environment, MEP experience preferred
IT skills in Word, Excel and PowerPoint presentation
Financial awareness of profit and loss and commercial costing
Must have the necessary accreditation and certifications relevant to the level of this role, e.g APM, PRINCE2, PMP
You must maintain and attend to he necessary qualifications
SMST & CSCS
To have completed the relevant levels of qualification that are relevant to the sector and the industry
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