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The IT Project Senior Manager is responsible for end-to-end delivery of complex technology projects within the Payments Modernization portfolio. The role ensures alignment with business objectives, adherence to Citi’s governance and control frameworks, and timely execution of program deliverables across multiple functional areas. This position requires deep project management expertise, strong stakeholder engagement skills, and the ability to manage multiple initiatives simultaneously within a global and matrixed organization.
Job Responsibility:
Lead the planning, execution, and delivery of multiple large-scale technology initiatives from inception through implementation
Establish and maintain detailed project plans, schedules, and risk/issue logs ensuring alignment to Citi’s PMO standards and policies
Coordinate cross-functional workstreams involving Product, Technology, Operations, and external partners to ensure timely and quality delivery
Drive governance activities including weekly updates, milestone tracking, dependency management, and risk escalations
Ensure compliance with Citi’s change management, security, and audit standards throughout the project lifecycle
Prepare and present senior stakeholders-level updates, highlighting key risks, mitigations, and path-to-green plans
Partner with regional and global teams to align delivery timelines, ensure consistency in execution, and leverage best practices across markets
Identify continuous improvement opportunities to enhance project execution efficiency and reporting accuracy.
Requirements:
Bachelor’s/University degree in Computer Science, Information Technology, or related field
PMP certification
Agile certification (preferably SAFe Agilist)
15+ years of IT project or program management experience in a large financial services or technology organization
Proven track record in delivering technology transformation, payments, or core banking initiatives
Strong understanding of SDLC, Agile delivery models, and enterprise governance processes
Demonstrated experience in the agile software development process
Familiarity with project management tools such as PTS, JIRA, Clarity, or equivalent
Understanding and exposure to Payments
Superior skills in communication, problem solving and collaboration
Good organizational and prioritization skills
Self-motivated, independent, and takes the initiative.
What we offer:
Global workforce benefits designed to support your well-being, growth and work-life balance.
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