Senior Project Manager

• Drive the successful delivery, providing end-end project leadership, planning and collaboration with internal and external stakeholders, and post implementation support for client onboarding activities
• Face off to clients ensuring a consistent client experience for all locations
• Create and maintain detailed and pragmatic project plans including identification of the critical path for complex changes
• Ensure an effective and appropriate project governance structure is in place and applied
• Proactively challenge the status of risks / issues to ensure the appropriate mitigation / remedial plans are in place
• Identify, capture, understand, communicate and regularly assess the major risk and issues associated with key deliverables in line with the governance structure
• Identify, understand and manage the inter-dependencies of changes both internally and externally
• Proactively manage changes to scope of deliveries, identify potential crisis, and devise contingency plans
• Experience of leading teams, supporting team development, capability uplift and performance management
• Manage client relationships and expectations by developing and executing a communication process to keep others up-to-date on project or change status
• Liaise with staff in other locations to ensure that Product Delivery standards are implemented across the Location
• Liaise with Product, Operations and IT teams as appropriate to ensure any deliverables dependent on these functions are on track to complete in line with agreed timeframes
• Support, lead, coordinate to ensure change requirements are appropriately gathered, documented and signed off
• Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations for clients globally
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

• Extensive experience in the Finance and Banking industry environment (e.g., Asset Mgmt., Hedge Fund, Fund administrator, brokerage house, custodian, investment bank, Insurance sector etc.) together with business project management experience
• Knowledge of Custody or Funds business or Broker Dealer or Asset Owner & Managers (AOM) for Settlements, or Asset Services is highly desirable but not essential for this role
• Experience in client facing communication
• Strong written and verbal communication skills in English
• Excellent project management, organizational and time management skills
• Ability to focus, mobilize a team to help attain an end goal
• Strong experience and proven track record that can be demonstrated in delivering complex business and IT system related changes
• Ability to work in a high-pressure environment, working in a matrix environment and delivering results
• Flexibility in approach, and the ability to show initiative and respond quickly to changing situations
• Ability to manage ambiguity and work to bring clarity by effectively engaging clients or partners
• Excellent 360-degree communication skills and interpersonal skills
• Positive ‘can do’ attitude
• Results-focused, and driven with an inquisitive mind-set that follows through on all aspects of complicated workflow
• Structured approach to programme and project management including promoting and ensuring adherence to the project management framework defined by MSS
• Excellent attention to detail, with ability to communicate to different levels of audience
• Ability to execute role with a high level of autonomy while being mindful of when to seek guidance and approval

Knowledge of Custody or Funds business or Broker Dealer or Asset Owner & Managers (AOM) for Settlements, or Asset Services

• Equal opportunity employer
• Inclusive and diverse environment
• Continuous professional development
• Flexible working