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Our client is seeking a highly organized and results-driven Project Manager to lead business readiness and process integration initiatives across Revenue Accounting, Customer Service, and Power Delivery functions. This in-person role will be based at client's headquarters in Birmingham, AL, and will be responsible for coordinating the development of operational playbooks, facilitating process discussions, and ensuring smooth program cutover through effective communication and stakeholder engagement.
Job Responsibility:
Develop and maintain detailed project plans, timelines, and deliverable tracking for business readiness activities
Coordinate cross-functional efforts to ensure alignment with program milestones and organizational objectives
Identify risks, issues, and dependencies
develop mitigation strategies and communicate impacts to leadership
Lead process documentation and playbook development for Revenue Accounting, Customer Service, and Power Delivery teams
Facilitate workshops and working sessions to define future-state processes, roles, and responsibilities
Ensure readiness assessments are completed and actions tracked to support smooth transition to new systems or processes
Organize and lead recurring meetings with stakeholders across departments to drive collaboration and decision-making
Serve as liaison between business units and program teams to ensure consistent communication and alignment
Support change management and communication efforts to prepare employees for upcoming changes
Maintain weekly and monthly deliverable tracking related to communications, training, and cutover activities
Develop dashboards and status reports for leadership, highlighting progress, risks, and upcoming milestones
Ensure all deliverables are completed on time and meet quality standards
Coordinate readiness activities leading up to program cutover, including validation of processes, data, and communication plans
Support post-cutover stabilization efforts by tracking issues and ensuring resolution across impacted teams
Requirements:
Bachelor’s degree in Business Administration, Project Management, or related field
PMP certification preferred
5+ years of project management experience, ideally within utility operations, accounting, or customer service environments
Proven experience managing cross-functional business readiness or process improvement initiatives
Strong facilitation, communication, and stakeholder management skills
Proficiency in project management tools (e.g., MS Project, Smartsheet, or similar)
Ability to work independently and collaboratively in a fast-paced, dynamic environment
What we offer:
medical, vision, dental, and life and disability insurance