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The Senior Contracts Manager is responsible for ensuring the successful commercial, contractual, and operational delivery of all projects within their remit. This includes delivering projects on time, within scope, and within budget while protecting the company’s commercial interests, managing client relationships, and driving strategic growth. The role also focuses on improving market position by developing long-term strategic relationships, identifying new business opportunities, and ensuring compliance with legislation and company governance.
Job Responsibility:
Deliver all projects on time, within scope, and within budget, ensuring compliance with commercial procedures, corporate governance, and audit requirements
Coordinate internal teams and third-party vendors to ensure flawless project execution
Define project scope and objectives, ensuring involvement of all relevant stakeholders and technical feasibility
Develop detailed project plans, monitor progress, and manage project changes, risks, and performance
Manage client relationships, ensuring high levels of customer satisfaction, retention, and repeat business
Ensure resource availability, allocation, and effective delegation to junior team members
Produce and maintain comprehensive project documentation and reporting
Oversee subcontractor appointment, management, and performance
Conduct financial analysis to meet budgetary objectives and adjust project constraints where necessary
Manage project schedules, budgets, valuations, cash collection, and financial KPIs
Define long-term organisational commercial goals and align project delivery accordingly
Build, retain, and expand key client relationships across all market sectors, with a focus on strategically important customers
Proactively identify and pursue business development opportunities
Lead solution development efforts to meet customer needs, coordinating with internal teams as required
Achieve revenue, margin, and strategic customer targets (KPIs, SLAs)
Promote a culture of exceptional customer delivery across all teams and field resources
Prepare, negotiate, and agree contract terms, ensuring risks are identified and mitigated
Provide contractual and commercial advice throughout tendering, delivery, and project close-out
Review and improve commercial processes to maximise margin
Manage and resolve claims, adjudications, and contractual disputes
Ensure subcontract processes are administered correctly to protect the company
Review cost-to-complete forecasts, cashflow, WIP reporting, and monthly commercial results
Approve supplier and subcontractor invoices and ensure timely valuations and payment collection
Build commercial awareness across project teams through mentoring, guidance, and training
Support Sales and Marketing teams with customer prospecting and tender submissions
As a Senior role support and assist in the mentoring and development of other team members
Build strong operational relationships with key customers and stakeholders
Develop reporting systems to monitor performance of field resources and project delivery
Ensure accurate and timely data entry within CRM and business management systems
Drive improvements in operational process flows and resource utilisation
Oversee supply chain management, procurement, and project-specific contract negotiations
Work closely with Sales, Marketing, Customer Service, Finance, and senior leadership to ensure aligned delivery of customer commitments
Engage department specialists where required to fulfil contractual obligations
Coordinate with director-level stakeholders to support major accounts and strategic initiatives
Complete monthly reviews of contract performance, cost forecasts, and risk assessments
Ensure compliance with corporate governance, commercial procedures, and internal audit requirements
Conduct audits on regional or project-specific contracts as required
Requirements:
Demonstrable senior experience in contract management, commercial management, or project management
Proven ability to negotiate complex contracts and manage commercial risk
Strong knowledge of contractual conditions and contract law principles
In-depth experience in the Fire & Security industry, including current legislation and market trends
Excellent communication, interpersonal, and client-facing skills
Strong organisational skills and ability to prioritise a demanding workload
Advanced problem-solving and decision-making capability
Excellent IT proficiency, including Microsoft Office 365 and relevant business/CRM systems
Ability to develop teams, influence stakeholders, and drive commercial performance
Experience of contract management of JC3 and NEC contracts
Bachelor’s degree preferred
PMP/PRINCE2 certification advantageous
Ability to work under pressure and consistently meet deadlines