Senior Project Manager

• Lead the end-to-end delivery of flagship & OLS projects, from concept through to launch and handover
• Develop and manage detailed project plans, budgets, schedules, and critical paths
• Track progress against milestones, proactively managing risks, dependencies, and issues
• Ensure smooth transition from project delivery into BAU/service teams
• Coordinate relationship with BOH team and provide support to projects as appropriate
• Act as central point of contact for project stakeholders, providing regular, data-driven updates to senior leadership
• Partner with internal teams to integrate operational, commercial, and customer needs into delivery
• Define and maintain clear governance structures, including RACI and stakeholder management plans
• Safeguard brand identity and design standards, ensuring adherence to guidelines
• Champion customer-centric innovation in layouts, experiences, and propositions
• Collaborate with internal and external experts to align creative, commercial, and operational objectives
• Maintain RAID logs (Risks, Actions, Issues, Dependencies) and develop mitigation strategies
• With Store Developemnt, ensure compliance with health, safety, building, and regulatory requirements
• Support continuous improvement of project management frameworks and governance
• Manage project budgets, forecasts, and financial reporting, ensuring value engineering where required
• Work with Finance and Portfolio teams to track project benefits against business cases
• Oversee supplier tendering, contract negotiation, and performance management
• Ensure robust testing and quality control processes are in place
• Partner with Change Managers to deliver training, business readiness, and adoption tracking
• Support communications and engagement to ensure seamless go-live and stakeholder alignment

• Proven leadership of complex, large-scale retail, hospitality, or mixed-use projects
• Strong commercial awareness, with experience in cost control, forecasting, and contract negotiation
• Clear, confident communicator at all levels, able to persuade and influence
• Excellent planning, scheduling, and risk management capability
• Collaborative and influential, able to work effectively with diverse stakeholders
• Customer-focused, with understanding of how design and delivery impact experience
• Highly resilient, adaptable, and solutions-oriented in fast-paced environments
• Proven track record delivering retail, customer-centric, or construction-led projects
• Strong knowledge of project management methodologies and tools
• Experience managing external consultants, and suppliers
• Familiarity with retail design, compliance, and regulatory standards

Professional accreditation (e.g., PMP, Prince2, RICS) desirable but not essential

• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme