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We are seeking a Senior Project Manager to lead the delivery of a complex, multi-workstream claims and operations implementation in partnership with an external vendor (Xodus). This role will be responsible for the end-to-end orchestration of a multi-track program, ensuring successful execution from initial discovery through to go-live and production readiness. The successful candidate will operate within a vendor-led delivery model, providing strong execution leadership, structured governance, and clear, executive-level reporting. This is a hands-on delivery role requiring a strong operator who can drive outcomes across multiple concurrent workstreams, manage interdependencies, and ensure alignment between technology, operations, and customer experience objectives.
Job Responsibility
Lead and coordinate multiple concurrent workstreams to ensure integrated and timely delivery
Act as the primary day-to-day interface with Xodus, ensuring strong partnership and accountability
Establish and maintain strong program governance to support disciplined execution
Ensure the organization is fully prepared for go-live and ongoing operations
Prepare clear, concise updates for senior leadership (COO/GM level)
Requirements
Bachelor's degree in Business, Technology, Engineering, or related field
PMP, or equivalent project/program management certification
9+ years of project/program management experience
Experience in insurance, claims, or financial services
Background in vendor-led delivery environments
Consulting experience (Big 4 or equivalent) is an asset
Experience with claims operations setup, transformation, or outsourcing models
Exposure to assistance/case management operations and customer communication platforms (telephony, digital, chatbot)
End-to-end program delivery management across multi-workstream initiatives
Strong vendor management and experience working within vendor-led delivery models
Program governance, including risk/issue management, dependency tracking, and executive reporting
Nice to have
Consulting experience (Big 4 or equivalent)
Experience with claims operations setup, transformation, or outsourcing models
Exposure to assistance/case management operations and customer communication platforms (telephony, digital, chatbot)