Senior Project Manager Job at ResMed

Job Description

The primary role of the Senior Project Manager – SaaS Customer Implementations is to lead large-scale, customer-facing SaaS implementation projects from initiation through go-live and stabilization, ensuring successful deployments that deliver measurable value and high customer satisfaction. This role orchestrates complex, multi-workstream projects, manages financials and risks, and partners with customers, internal teams, and third-party vendors for seamless, high-quality implementations.

Job Responsibility

Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live
Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts
Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization
Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations
Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations
Facilitate customer workshops, requirements sessions, status reviews, and executive updates
Proactively identify, track, and resolve risks, issues, and dependencies across workstreams
manage change requests and maintain alignment with scope and budget
Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting
Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness
Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection
Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations
Provide guidance and coaching to junior project managers or coordinators
contribute to standardized implementation methodologies
Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes
Champion delivery excellence, customer value realization, and scalable implementation practices

Requirements

Bachelor’s degree in Business, Technology, or Healthcare
5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations
PMP Certification
Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments
Strong working knowledge of project accounting, budgeting, forecasting, and resource management
Proven success leading cross-functional teams without direct authority
Experience with complex integrations, interfaces, infrastructure components, or third-party vendors
Excellent communication skills and ability to influence stakeholders at all levels
Experience in regulated industries or healthcare environments
Demonstrates "drives collaboration" by building trust and strong partnerships, fostering open communication and shared accountability

Nice to have

Lean Six Sigma Green Belt or Black Belt certifications
Experience with SaaS implementations in healthcare, pharmacy, or post-acute care
Experience using project tools such as Smartsheet, Jira, MS Project, or similar
Experience working in global, matrixed organizations
Strong customer orientation and ability to guide customers through change
Strategic problem-solving and conflict-resolution skills
Ability to simplify complexity and communicate clearly
Strong organizational discipline and attention to detail
Adaptability in fast-moving SaaS environments

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

ResMed - All Job Offers

Select Country

Senior Project Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Senior Project Manager

Senior Project Manager

Senior Project Manager – Construction

Senior Project Manager – Construction

Senior Project Manager

Senior Project Manager

Senior IT Project Manager

Senior Project Manager

Senior Project Manager – Construction

Our AI answers in your language