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We are seeking an experienced IT & Business Senior Project Manager to lead complex, cross-functional initiatives within our retail organization. This role will drive technology-enabled business transformation, ensuring successful delivery of strategic programs that enhance operational efficiency, customer experience, and commercial performance. The ideal candidate combines strong project leadership expertise with deep understanding of E2E retail operations across both Physical and Digital Channels (UK & International Markets)
Job Responsibility:
Define project objectives with senior stakeholders and translate business needs into clear scope and measurable outcomes
Lead end‑to‑end delivery of projects, ensuring timelines, budgets, risks, and change controls are effectively managed
Develop and maintain detailed project plans, resource allocations, and governance documentation
Act as the key link between business teams and IT, coordinating both internal teams and third‑party partners
Oversee implementation of core retail systems (POS, ERP, OMS, CRM, e‑commerce) to support business growth
Build strong stakeholder relationships, provide regular leadership reporting, and drive alignment through workshops and steering forums
Requirements:
5+ years of project management experience, preferably in retail/supply chain/logistics
Proven track record managing cross functional large IT and business transformation projects
Strong knowledge of retail systems and omnichannel operations
PMP, PRINCE2, or equivalent certification preferred
Strategic thinking and commercial awareness
Strong leadership and team coordination skills
Excellent communication and stakeholder engagement
Risk management and problem-solving capabilities
Financial and budget management expertise
What we offer:
Blended working – spreading your time across our office and remote working
Sustainable office in bustling West London (near Westfield)
Friendly and open culture with flat structures allowing plenty of opportunity for development
Company growth and opportunity
Dune is evolving all the time
Open-minded company, welcoming thoughts and ideas to be shared
Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK
60% employee discount on Dune products
25 days holiday (plus the bank holidays)
Cycle2work
Company pension scheme
Life assurance for all team members
3.00 p.m. finish every pay day Friday
Team socials and drinks
Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance
Our own Wellbeing Allies – there to talk when you need them