Senior Project Manager Job at Axon (New York)

Senior Project Manager

Axon

Location:
United States , New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

120000.00 - 140000.00 USD / Year

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Job Description:

Prepared is seeking a Senior Project Manager to own customer implementations end to end, with a core goal: reduce time to customer value. This role sits at the intersection of Customer Success, Sales, Product, and Engineering. You will lead onboarding and implementation projects for Prepared customers, bringing structure, clarity, and momentum to complex, cross-functional work. You are accountable for ensuring customers go live quickly, predictably, and with confidence. You’ll help define how implementation is delivered at scale while directly impacting customer outcomes.

Job Responsibility:

Own customer implementations: Lead onboarding and implementation projects from handoff to go-live, ensuring customers realize value as quickly as possible
Reduce time to value: Build and manage project plans that prioritize speed, clarity, and delivery without sacrificing quality
Be the single point of accountability: Coordinate across Sales, Customer Success, Product, Engineering, and Support to align dependencies and resolve blockers
Run customer-facing execution: Lead kickoff calls, status updates, and delivery checkpoints with customers and internal stakeholders
Manage risk and scope: Identify risks early, manage changes, and keep projects moving forward
Create predictability: Set clear timelines, ownership, and communication standards that reduce friction and perceived chaos
Improve implementation operations: Help define tools, workflows, and documentation that scale customer delivery

Requirements:

3–5 years of experience leading customer implementations or delivery-focused projects, ideally in B2B SaaS or a technical environment
Proven ability to manage cross-functional work and external stakeholders
Strong execution mindset
Clear, direct communicator who keeps teams and customers aligned
Comfortable operating in ambiguity and building structure as you go
Experience with tools like Asana, Linear, Smartsheet, Notion, or similar
You are naturally curious and continuously seek ways to improve processes, efficiency, and outcomes

Nice to have:

Technical Fluency: Familiarity with software development processes, APIs, or product management practices
Certifications: PMP, Six Sigma
Industry Knowledge: Experience in B2B SaaS, govtech, healthcare, or telecommunications

What we offer:

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Employee Resource Groups (ERGs)
Snacks in our offices

Additional Information:

Job Posted:
February 17, 2026

Axon - All Job Offers

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