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Our award-winning Professional Services team is on the hunt for a Project Manager to join our growing team. As a Project Manager at Seismic, you will be a pivotal member of our professional services team, overseeing enterprise-level SaaS customer engagements. Your role involves ensuring successful software implementations by leveraging your extensive experience in enterprise professional services and project management. Key skills include strong communication, relationship building, conflict management, and a customer-focused approach. You will be responsible for managing complex projects, maintaining positive client relationships, and driving project success and outcomes to deliver exceptional service and value to our enterprise clients.
Job Responsibility:
Execute implementation projects by partnering closely with executive-level project sponsors
Drive customer engagement efforts for new and existing customers
Deliver high-impact engagements, lead meetings (both onsite and virtual), customer project artifacts
Develop detailed project plans, schedules, and work breakdown structures
Track detailed engagement scopes, work with customers to estimate and manage scope changes
Create comprehensive weekly status reports and communication plans
Proactively identify implementation risks and mitigate them efficiently
Establish and nurture positive relationships with customer stakeholders
Conduct qualitative and quantitative evaluations of deliverables, budgets, schedules, resource forecasts, and project scope
Maintain a deep understanding of Sales Enablement
Coach and mentor project team members
Participate in establishing practices, templates, policies, tools, and partnerships
Partner with sales and services sales teams to scope and estimate sales opportunities
Requirements:
5-8+ years in professional services, management consulting, customer success, business analysis, or other client-facing roles, with a proven record of managing enterprise SaaS implementations using both waterfall and agile methodologies
Experience leading initiatives with cross-functional teams on multiple concurrent engagements
A track record of professional achievements and delighted customers
Confidence in communicating with business, technical, and Executive & C-level stakeholders
Ability to create structure in ambiguous situations and design effective processes
Experience working with complex, multi-divisional, multi-geographical customers
Ability to understand and document business requirements, providing prescriptive recommendations
Passion for becoming an expert on our products
Willingness to travel up to 5-10% for customer onsite visits
Knowledge with FinancialForce and Atlassian products preferred
PMP certification or ScrumMaster is a plus
Fluency with the German language is a plus
BA/BS degree or equivalent
Nice to have:
Knowledge with FinancialForce and Atlassian products