Senior Project Manager, Content Operations

• Serves as a key member of the Content Team within University Marketing and Communications (UM&C), reporting to the Director of Content
• Leads and manages complex, large-scale, multi-channel content initiatives for the University’s integrated content strategies and flagship channels
• Applies a systems-level project management approach to plan, coordinate, and execute multiple simultaneous projects from initiation to completion and distribution
• Oversees content operations, vendor management, and cross-functional coordination
• Leads intake, scoping, prioritization, and scheduling of all content projects across UM&C
• Refines and develops processes, governance models, and workflows for content operations
• Maintains project management tools and calendars
• Develops comprehensive project plans
• Leads complex, multidisciplinary project teams
• Coordinates content projects and initiatives with partners and extended teams
• Tracks project progress
• identifies, assesses, and mitigates project risks
• Schedules and leads project meetings
• Develops and maintains reporting dashboards
• As needed, conducts final quality check for team deliverables
• Manages operations for freelance content creators, writers, editors, photographers, and other creative partners
• Manages a defined project or program budget
• Maintains list of approved freelance or agency support resources
• Monitors invoices and bills
• Tracks vendor activity and budget usage
• Analyzes trends and recommends adjustments to resourcing models
• Provides operational support for Rochester Review magazine
• Publishes content in the CMS
• troubleshoots workflow issues
• Evaluates and recommends process, tool, and technology enhancements
• Prepares reports and analysis on content operations and deliverables
• Leads or consults on initiatives that enhance governance, standardization, and enterprise-wide content alignment

• Bachelor’s degree required
• 5 years of relevant experience required
• Experience leading large-scale, multi-stakeholder projects and managing project budgets preferred
• Experience working in higher education preferred
• Advanced proficiency in project management methodologies, tools, and reporting dashboards preferred
• Exceptional organizational, leadership, strategic thinking, and communication skills required
• Experience with editorial/content operations preferred
• Knowledge of and familiarity with content creation and publishing tools and technology (e.g., content management systems, Adobe Creative Cloud, Microsoft Office products, file sharing or storage services) required
• Knowledge of and familiarity with tracking and optimization tools, technology, and platforms (e.g., Google Analytics, search/generative engine optimization) preferred
• Ability to collaborate effectively with colleagues across units, as well as with external vendors required
• Familiarity with higher education or complex organizational environments preferred
• Extensive computer literacy to include experience in Smartsheet, Teams, and Powerpoint required
• Detail-oriented with a proven ability to manage projects required
• Effective presentation, analytical, and problem solving skills required

Certified Project Management Professional (PMP)-PMI or CAPM upon hire preferred