Senior Project Manager, Client Connectivity

• Provide pre-mandate and Request for Information / Request for Proposal (RFI/RFP) consultation and project management expertise
• Streamline documentation processes using tools like Governance & Document Controls (GDCs)
• Employ proactive project management methodologies to manage multiple complex and global client projects
• Serve as central liaison between internal and external stakeholders across multiple regions
• Take ownership of client relationships post-sales, leading client communication throughout project lifecycle
• Ensure clients can operate accounts and services as expected before project completion
• Drive continuous improvement initiatives to enhance Net Promoter Score
• Collaborate with cross-functional teams globally including Legal, Operations, IT, Sales, and Product
• Stay updated on latest developments in payments products and technology
• Act as role model and escalation point for team, providing training and guidance

• Extensive experience in building effective client relationships and stakeholder management
• Proficiency in payments and liquidity product knowledge
• Previous project management experience and/or relevant qualifications
• Familiarity with design thinking principles
• Ability to manage competing deadlines effectively in real-time
• Excellent communication and influencing skills
• Proven ability to excel under pressure and drive strategic initiatives forward
• Drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients
• Represent HSBC at Industry Events, help position HSBC as a top provider of treasury management services
• Simplify and challenge existing processes. Contribute to continuous improvement initiatives to enhance our Net Promoter Score
• Must be legally authorized to work in the U.S.

Familiarity with design thinking principles

• Competitive Total Reward Package
• Discretionary annual awards (bonus)
• Flexible benefits to improve health, well-being, finances, and lifestyle
• Tailored professional development opportunities
• Robust Wellness Hub
• Industry-leading volunteerism policy
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups