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We are looking for a Senior Manager - Warranty and Services Expert (f/m/x) to join our Financing & Value-Added Services Team, that is responsible for financing, insurances and aftersales services for all the 9 markets where Autohero is currently operating. Your role will consist in optimizing our existing warranty and services sales offering, ensuring best-in-class operational performance and taking part in the development of new services to ever better serve Autohero customers needs.
Job Responsibility
Review, challenge, and improve existing processes and products
Leverage technology and data to decrease costs while maintaining high-level customer satisfaction
Ensure best practices are known and shared between all local entities in Europe
Fully leverage and further develop critical business skills including quantitative and qualitative analysis, project management, communications, stakeholder management
Become central point of connection between internal and external stakeholders including Product/Tech, Legal, Finance and external partners for future project rollouts
Turn extended warranty and maintenance subscription program into powerhouses: set up financial targets and planning infrastructure, implement cost-controlling procedures, design training materials, optimize product content, increase revenue through targeted revenue management & renewal initiatives
Requirements
Autonomy and demonstrated track record working with high-level stakeholders at international scale
Passion and motivation about moving tasks forward and taking ownership of topics
Hard-working with desire to achieve impact and results beyond a 9-5 schedule
Very good analytical skills and ability to manage priorities to meet time-sensitive deadlines
Up to 5 years of relevant work experience in Automotive warranty and/or maintenance contracts management, preferably for a recognized insurer or OEM captive, ideally in an international context
Completed studies in business administration, engineering, computer science, finance or comparable degree programme
Advanced knowledge in Microsoft Excel and Google Sheets
Full proficiency in English is mandatory
Nice to have
Every other European language is a plus
What we offer
Above-average corporate pension plan
Discounts on well-known brands like Flaconi, Bosch, Apple and Sky
Special offers on used cars for you, your family and your friends