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This role leads the delivery of Fortnum’s non‑flagship retail portfolio, supporting the wider store transformation programme and global brand growth. It oversees UK satellite stores, concessions, wholesale shop‑in‑shops, travel retail, international formats, and pop‑ups. The focus is on delivering high‑impact projects at pace while safeguarding brand standards, customer experience, and commercial outcomes. The role bridges strategic direction and execution, ensuring all projects land consistently and to quality.
Job Responsibility:
Oversees delivery of all non‑flagship formats, balancing speed‑to‑market, cost efficiency, and brand consistency
Monitors performance, risks, and opportunities, providing clear reporting to senior stakeholders
Manages end‑to‑end project lifecycles from concept to handover, maintaining strong critical paths and RAID management
Ensures all projects meet scope, timing, budget, and quality standards, and supports smooth transition into BAU teams
Drives consistent processes, reporting, and tools across the portfolio
Ensures compliance with health, safety, legal, and regulatory requirements
Champions continuous improvement and scalable ways of working
Owns portfolio budgets with accurate forecasting and benefits tracking
Applies commercial judgement across value engineering, supplier negotiation, and cost efficiency
Acts as a central point of contact across internal and external stakeholders
Builds engagement plans, RACIs, and adoption and readiness plans in partnership with Change and Communications teams
Confidently manages senior stakeholders and international partners
Develops strong relationships with consultants and suppliers across markets, ensuring quality, consistency, and accountability
Requirements:
Proven experience delivering complex retail, hospitality, or mixed‑use projects
Experience managing diverse retail formats across markets
Strong project management methodology knowledge
Strong financial and supplier management experience
Experience leading cross‑functional and third‑party teams