Senior Programs & Business Operations Lead

• Develop and implement end-to-end program plans for the launch and scaling of new service categories
• Drive go-to-market planning and execution across geographies, ensuring operational readiness and alignment with business objectives
• Serve as a connective leader across Business Operations, Market Management, and Product Pods
• Drive alignment among engineering, design, marketing, and legal teams toward shared targets
• Leverage advanced analytical skills, including writing SQL queries, to independently extract insights from raw data
• Build financial models, size market opportunities, and establish rigorous KPIs (e.g., revenue, conversion, quality)
• Evaluate and execute supply sourcing strategies for emerging categories
• Build the operational foundation required to scale new service categories
• Identify bottlenecks in the funnel, develop contingency plans for risks, translate local market feedback into scalable requirements, and continuously improve processes and systems for efficiency

• 12+ years of experience in business operations, program management, or strategy roles within high-growth businesses
• Demonstrated ability to build and scale new businesses or programs
• Proven track record of driving cross-functional alignment
• Marketplace experience, particularly within a digital company, is preferred
• Ability to not just draft a strategic playbook, but to operationalize the plan
• SQL proficiency is required
• Ability to independently pull data, run complex analyses, distill insights, and translate them into clear, actionable business strategies and plans
• Exceptional communication and relationship-building skills
• Ability to influence executive leadership and drive accountability across diverse, cross-functional teams
• Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision
• Comfortable navigating ambiguity and fast-paced environments
• Strategic thinker with creativity to design novel business models, incentive structures, and operational frameworks
• Capable of developing tools and systems to enhance processes, interpreting business risks, and recommending best practices to drive operational efficiency at scale

Marketplace experience, particularly within a digital company

• Bonus
• Equity
• Employee Travel Credits