Senior Programme Manager, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

A Senior Programme Manager role within Hang Seng Bank, leading teams to provide consultancy services, design workflows, re-engineer processes, and manage complex projects for Wealth and Personal Banking. Responsibilities include operational issue investigation, solution design, and delivering efficient, cost-improved changes aligned with organizational goals.

Job Responsibility:

Lead a team to provide internal consultancy services on project/systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business areas
Provide SME supports on investigating operational issues, problems and new opportunities
Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business/change impact
Orchestrate end-to-end study on business models and process maps of products and services with varying levels of complexity to help assess, and communicate to WPB management on how different scenarios impact the existing state of the business
Drive the project team to prioritize product backlog by providing insight based on business knowledge, investigations, and analysis
Steer the team to define clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organizational goals
Keep abreast of the latest technology/best practices in different lines of business within HASE, and/or recent technology trends in the banking industry
Deliver changes to current processes with efficiency and cost improvement
Act as a role model to foster a high engagement team to deliver good quality outputs which exceed user expectations.

Requirements:

University graduate in related disciplines or other relevant qualifications
Minimum of 10 years’ relevant experience in leading scrum teams to implement medium-large scale projects successfully
Strong in project management/business analysis capability
Knowledge in Payment, CASA and Foreign Exchange business preferred
Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
Agile knowledge and scrum master experience will be an advantage
Being proactive, innovative, with good communication and analytical skills, and is able to share previous experience on presenting his/her proposals in front of senior management
Proficiency in both spoken and written English and Chinese
Ability to adopt a growth mindset and proactively identify and drive change opportunities across different stakeholders to secure their support
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

Nice to have:

Agile knowledge and scrum master experience
Knowledge in Payment, CASA and Foreign Exchange business
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB).

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages.

Additional Information:

Job Posted:
June 16, 2025

Expiration:
July 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Senior Programme Manager