Senior Program Manager Job at Capstone IT Staffing

Senior Program Manager

Capstone IT Staffing

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Category:
IT - Administration

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Not provided

Salary:

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Job Description:

Capstone IT is helping our client find a Senior Program Manager who will lead delivery of a large-scale migration to a critical third party Customer Service (B2C) platform. This role will oversee a complex program involving 200+ resources and a budget exceeding $100M, coordinating internal teams, external vendors, and multiple workstreams to ensure successful delivery. The Program Manager will drive execution, improve project governance where previous efforts have stalled, and ensure milestones, risks, and vendor commitments are tracked closely. Day-to-day work includes managing program schedules, coordinating infrastructure readiness, overseeing testing and deployment planning, and communicating clear status updates to executive leadership.

Job Responsibility:

Lead program delivery for migration to a third-party customer service application
Manage a large enterprise program ($100M+, 200+ resources) across multiple workstreams
Oversee vendor delivery and hold partners accountable for milestones and performance
Track project milestones, delivery velocity, and vendor commitments independent of vendor plans
Identify risks, dependencies, and issues
develop mitigation strategies
Improve program structure and execution discipline where delivery has stalled
Coordinate infrastructure readiness, environments, hosting, and deployment planning
Drive System Integration Testing (SIT), User Acceptance Testing (UAT), and go-live readiness
Manage project change requests including impact analysis and justification
Track schedule, resource allocation, and financial performance of the program
Coordinate work between IT teams, business project managers, and functional leads
Communicate program status, risks, and progress to executive leadership
Ensure internal deliverables align with business testing and deployment timelines

Requirements:

10+ years of experience in Project or Program Management
Experience managing large enterprise programs ($100M+ budget, 200+ resources)
Strong vendor management experience with large technology partners
Experience delivering Business-to-Consumer (B2C) applications
Expertise in schedule, resource, and financial tracking/reporting
Experience coordinating multi-workstream enterprise programs
Experience managing risks, issues, dependencies, and mitigation plans
Experience driving testing cycles including System Integration Testing and UAT
Executive-level communication and stakeholder management

Nice to have:

Experience with Azure DevOps, Oracle Primavera Cloud, or Oracle Unifier
Experience delivering customer service or customer engagement platforms
Utility or energy industry experience
Ability to travel occasionally to Des Moines or Davenport, IA

Additional Information:

Job Posted:
March 19, 2026

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