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Citi Logo Citi · IT - Administration

Senior Program Manager

United Kingdom, Belfast · Job Posted April 23, 2026
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Job Description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi Belfast Markets Operations. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders alongside having significant interaction with external clients, playing a key role in the overall client experience. We are recruiting for a program manager to lead multiple global initiatives across Fixed Income Middle Office, spanning FX, Spread, Rates, Commodities and Treasury and Financing business lines. Initiatives will cover but not limited to target operating model design, regulatory, strategic re-architecture with a focus on reconciliation, risk and control and process improvement.

Job Responsibility

  • Partner with Middle Office/operations to define and execute on target operating model
  • Responsible for the successful delivery of multiple projects and their alignment to business goals and target state
  • Execute established project management disciplines including the development of program governance and effective stakeholder management to drive planning and execution
  • Identify, prioritise, and proactively manage dependencies, risks, exceptions and issues to resolution
  • Generate business requirements ensuring they are clearly documented and strategic in nature
  • Work with sponsors to ensure that there are measurable trackable, tangible benefits and associated KPIs
  • Work collaboratively with technology, ensuring there are clear delivery plans aligned to Operations strategic requirements and hold delivery plan owners to account
  • Manage testing work streams, drive User Acceptance Testing collaborating with internal and external teams where required
  • Develop and deliver presentations to Markets Operations and business management covering project / program status and plans
  • Contribute to the design and delivery of Operations/Middle Office training plans and materials, present training to small and large groups as required
  • Provide subject matter expertise for internal queries relating to appropriate projects
  • Lead, supervise, coach, and develop more junior Markets Operations Program Execution team members

Requirements

  • Bachelor's/University degree (preferred)
  • Strong working knowledge of global markets preferred
  • Proven track record of managing Process Transformation projects
  • Critical thinking and Strong analytical skills, with exceptional attention to detail
  • Strong interpersonal, influencing, and organizational skills
  • Excellent verbal and written communication skills
  • Strong project management / business analysis skills
  • Strong knowledge of MS Excel and PowerPoint skills
  • JIRA experience
  • Process mapping in VISIO/Blue works
  • Ability to lead and execute large front to back process reviews

What we offer

  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Business casual workplace
  • Hybrid working model (up to 2 days working at home per week)
  • Competitive base salary (which is annually reviewed)
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