Senior Program Manager, Citi

Citi

Location:
United Kingdom, London

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Senior Program Manager, Internal Audit will play a key role in making Internal Audit's strategic change successful, in providing program execution expertise to deliver wider necessary change and in driving best practices in change adoption. Working at Citi means joining a team of more than 230,000 dedicated people from around the globe with the opportunity to grow your career, give back to your community and make a real impact.

Job Responsibility:

Contributes to ensuring all IA-wide changes are effectively prioritized and well-coordinated across IA teams
Develop and implement change management strategies and plans to support IA objectives
Partner with project teams to integrate change management activities into project plans
Manage change adoption and resistance, including training strategies and materials to support users through change transition
Oversees change impact assessments to identify affected stakeholders, risks, and readiness levels
Supports communication efforts and support the design, development, delivery, and management of communications by coordinating with the Communications and Engagement team
Contribute to establishing and maintaining Change Management governance framework for IA
Assess the current state of change activity across Internal Audit
identify strengths and opportunities for improvement and deliver a set of best practice recommendations
Appropriately assess and manage the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary
Prepare reporting and coordinate governance meetings on program management progress for the entire Book of Work to senior management

Requirements:

Extensive background within Program and Change Management
A recognized program management or change certification
Background in financial services with a preference for internal auditing or related functions
Knowledge of technology and data related change is a preference
Excellent communication skills required to influence a wide range of audiences
Strong problem-solving skills and personal resilience, able to work through conflicts
Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
Critical thinking and problem-solving skills
Team player, able to collaborate effectively with peers
Ability to work cross functionally in a collaborative environment, including comfort with ambiguity and uncertainty, close attention to detail
Ability to work well under tight deadlines in a fast-paced environment
Proven ability to develop ideas from concept to an executable plan
Bachelor's degree/University degree or equivalent experience
Master's degree preferred

Nice to have:

Knowledge of technology and data related change
Master's degree

What we offer:

Competitive base salary (annually reviewed)
Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Exclusive discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
October 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Program Manager