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Senior Program Manager

India, Bangalore · Job Posted April 23, 2026
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Job Description

The Senior Program Manager will operationalize and govern the Architecture & Technology Board within Service Delivery, ensuring structured evaluation, disciplined decision-making, and effective implementation of architectural and technology direction across the BCSS Service Delivery Organization. This role serves as the central orchestration layer across Enterprise Architects, Application Architects, the Services Engineering team, and other stakeholders, ensuring cohesive, disciplined, and outcome-driven architecture governance.

Job Responsibility

  • Establish and institutionalize the operating model, cadence, and governance framework of the board
  • Structure architecture and technology review sessions with clear scope and expected outcomes
  • Ensure preparation discipline, documentation rigor, and decision traceability
  • Track actions and ensure closure on agreed architectural outcomes
  • Moderate forums where engineering teams present business use cases and proposed solutions
  • Drive discussions toward structured architectural guidance and actionable feedback
  • Ensure alignment with enterprise standards, platform strategy, and transformation priorities
  • Maintain governance rigor without creating approval bottlenecks
  • Drive cross-unit alignment across SD/SDU, MAs, SAs, GFGS, Enterprise Architects, and the Services Engineering team to ensure coherent architectural direction and transparent decision-making
  • Support architects in defining and formalizing architectural principles and guardrails
  • Ensure practical adoption and implementation of agreed guidelines
  • Identify gaps in reuse, standardization, and technology coherence across initiatives

Requirements

  • 15+ years of experience in Program Management within technology-led environments
  • Proven experience working closely with Enterprise Architecture and Software Engineering teams and Domain Automation Teams
  • Strong understanding of Ericsson Business Processes, Automations, architecture governance, SDLC, and complex integration ecosystems
  • Excellent facilitation, stakeholder management, and structured documentation capabilities
  • Ability to rapidly ramp up on BCSS products, internal applications, and the broader Service Delivery landscape

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