Senior Program Manager Job at Randstad (Toronto)

Job Description

We are seeking a highly accomplished and strategic Senior Program Manager for an enterprise-level contract opportunity based in Toronto. In this role, you will provide critical program management support, coordination, reporting, and oversight across interconnected workstreams within a high-visibility digital health and data standards portfolio. As a senior leader, you will integrate multi-workstream programs, manage complex interdependencies, and drive structural governance to facilitate executive decision-making. Operating within a hybrid model, you will establish robust performance frameworks, spearhead operational process optimizations, and apply formal change management methodologies to ensure consistent program execution and clinical/technical interoperability.

Job Responsibility

Portfolio Integration & Oversight: Develop and maintain a comprehensive portfolio integration approach that enables a clear, system-level view of priorities, timelines, milestones, and delivery health across multiple connected workstreams
Governance Framework Design: Design, implement, and continuously improve program governance processes, templates, controls, and meeting structures to support efficient oversight and consistent execution
Executive Reporting & Analytics: Consolidate data from diverse workstreams to author recurring and ad-hoc leadership reporting products, including executive summaries, KPI dashboards, and briefing materials
Change Management Leadership: Apply formal change management methodologies and practices to support the adoption of new processes, delivery structures, and ways of working across interconnected, cross-functional teams
Financial & Resource Stewardship: Support financial and operational planning by maintaining deep visibility into budget usage, team capacity, resourcing needs, and long-term forecasting constraints
RAID Management: Track, analyze, and manage program-level risks, issues, dependencies, decisions (RAID logs), and action items, ensuring timely escalation and strategic mitigation
Stakeholder Engagement & Facilitation: Lead committee facilitation and partner engagement workshops, bridging collaboration across clinical, business, and technical domains
Operational Optimization: Identify operational gaps, bottlenecks, and coordination challenges across the portfolio, providing structured analysis and practical recommendations to strengthen execution
Forum Support & Momentum Coordination: Facilitate governance forums and working sessions through precise agenda planning, inputs coordination, and rigorous tracking of action items and commitments
Strategic Leadership Support: Provide executive-level operational support to the leadership team, including priority tracking and document preparation to maximize capacity and maintain momentum

Requirements

Minimum of 10+ years of progressive experience in program management, multi-workstream delivery, or portfolio oversight within healthcare or digital health environments
Strong knowledge and practical application of healthcare data standards and terminologies, including HL7 FHIR®, SNOMED CT®, and LOINC®
Proven success developing comprehensive program governance artifacts, including integrated schedules, dependency maps, RAID logs, and financial budget tracking tools
Demonstrated experience applying formal change management methodologies to drive operational optimization, behavioral change, and delivery structure adoption across complex ecosystems
Elite partner engagement skills with a track record of leading committee workshops across technical, clinical, and business domains
Bachelor’s degree in Business, Health Information, or a related discipline (or equivalent professional experience)
Solid understanding of Healthcare Information Systems and the broader digital standards landscape (regional, national, and international)
Proficient in business process analysis, workflow optimization documentation, data analysis, and the solution development lifecycle (SDLC)
High proficiency with Microsoft Office 365 cloud products and advanced process mapping software (such as MS Visio)
Exceptional analytical thinking, negotiation, and problem-solving skills
a team player who consistently delivers high-quality results under tight deadlines

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Senior Program Manager

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