Senior Program Manager

• Strategize, implement, and maintain program initiatives that adhere to strategic objectives
• Formulate, organize and monitor inter-connected projects, including coordination of cross-project activities
• Provide program management leadership and expertise of large scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise wide
• Develop and administer program assessment protocols for evaluation and improvement with an aim to maximize ROI
• Maintain organizational standards of satisfaction, quality, and performance to ensure the accountability for the program(s)’ centralized group of projects and their successful full life cycle delivery
• Oversee multiple project teams, ensuring program goals are reached
• Manage budget and funding channels for maximum productivity
• Work closely with Program Leads, cross-functional teams, and assigned project managers to develop various program related processes in support of consistent practices to benefits realization through an agile project management approach: the program management practices, program scope & deliverables, required resources for cross-functional teams and external vendors, work plan, and budget
• Develop, track and manage timelines for projects and initiatives
• Manage program teams for optimal return on investment, and coordinate and influence cross-project initiatives
• Develop and manage budget for programs and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify issues, risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program issues and risks, and produce program reports for managers and stakeholders
• Prepare progress and status reports for program directors and committees including governance committees and ensure effective alignment amongst existing and new governance committees/structures
• Ensure programs are delivered cost effectively and efficiently, and in compliance with HSC’s methodologies, standards and frameworks
• Provide mentoring and knowledge transfer to HSC’s designated staff to enable continuation in operational activities and sustainment
• Create technical project and user documentation, training manuals and various business cases including but not limited to Ontario Treasury Board (TB) / Management Board of Cabinet (MBC) submissions and internal briefing notes to ensure the effective delivery of the critical business processes
• Establish and regularly review sequencing of high-level activities within projects and across programs where dependencies exist
• Track and report program progress against identified success factors and key enablers
• Establish and coordinate secretariat functions, processes, and tools, enabling program oversight from executive leadership teams/committees
• Collaborate with partners, stakeholders, and vendors to support designing, planning, and implementing change initiatives
• Inform, elaborate, and help deliver solutions that simplify processes and improve end-user experiences
• Support and contribute to planning that informs modernization and transformational service delivery roadmaps and execution against those roadmaps
• Support and inform vendor management activities and strategies to enable effective service delivery with the appropriate oversight
• Design and implement program oversight solutions to ensure compliance with regulation while encouraging quality improvement
• Deliver a roadmap and program solutions for modernization initiatives
• Explore opportunities for integration and consolidation
• Other duties as assigned

• In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives
• Ability to use appropriate strategies and actions to proactively overcome resistance to change and capitalize on forces in support of change during all stages of program projects – concept, definition, planning, implementation, and close-out
• Experience with monitoring and forecasting program and project costs and provide reporting and input to ensure targets are met
• Experience with effective articulation and prioritization of issues and risks to senior executive levels and recommendations of mitigation strategies for decision makers
• Experience with procurements, managed services, and vendor management
• Experience with managing and delivering end-to-end programs/projects with focus on solution integration, platform modernization
• In-depth knowledge and understanding of Ministry policy and IT project approval processes and requirements

Earn a competitive rate within the industry