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Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to transform how we deliver our customer support experience to build a globally scalable and cost-effective model for our future. The role is a unique opportunity to join one of the fastest growing companies in North America. With over 15 million happy customers we’re already moving more than £9 billion a month and have more than 2,500 people in our operations functions across the US, Estonia, Hungary and Singapore and 800 in Product and engineering. We serve a wide range of customers from personal users, freelancers, small businesses to enterprise businesses and banks. You will be one of the first members of the newly set-up function that creates a bridge between Product and Engineering and Operations teams. This new function sits in our Business Operations organisation and will be responsible for running large scale transformational projects that impact multiple functions in our servicing organisation.
Job Responsibility
Project & Programme Delivery: Create robust governance and drive the execution of large-scale, multidimensional projects. Manage the entire project lifecycle, from discovery and solution design to technical and operational implementation
Cross-Functional Leadership: Own critical cross-functional projects, with a key focus on areas like remediations and Fincrime. Work closely with partners in Product, Engineering, Customer Support, KYC, FinCrime, and Payment Operations to deliver results
Strategic Impact: Work on the top Product and operational initiatives across Wise and secure executive sponsorship to execute them
Governance & Risk Management: Leverage project governance expertise to manage scope, timelines, communications, and accountability. Proactively identify, track, and manage delivery risks, ensuring robust mitigation plans in place while adhering to regulatory requirements
Data-Driven Success: Clearly define what success looks like for projects and evaluate progress using a blend of qualitative and quantitative methods to demonstrate impact
Requirements
Cross-functional team leadership
Agile methodologies
Communication skills
Strategic planning
Problem-solving skills
6+ years of experience in project or programme management, or a background in building products at scale with a deep understanding of organisational complexity
Proven track record of managing complex, multi-phase projects using Agile, Waterfall, or hybrid methodologies
Skilled in creating high-quality project plans, breaking down tasks, mapping dependencies, and identifying the critical path
Natural leader who can influence people without direct authority and can act as a player-coach
Highly data-driven
Strong decision-making skills and expertise in overcoming complex challenges
Excellent verbal and written communication skills
Able to act autonomously
Experience working within fintech or financial institutions
Nice to have
Experience with Jira and Atlassian products
Experience working with product and engineering teams on the implementation of large-scale technical projects or programs