Senior Program Manager Job at PagerDuty (Atlanta)

Senior Program Manager

PagerDuty

Location:
United States , Atlanta

Category:
IT - Administration

Contract Type:
Not provided

Salary:

131000.00 - 220000.00 USD / Year

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Job Description:

The Senior Program Managers (PgM) at PagerDuty drive large scale and cross-functional programs and projects to success! You will be responsible for managing efforts that often span multiple groups and potentially even organization-wide. PgMs handle complex inter-team dependencies and bridge those effectively. You will need to work with many teams in different domains and will work with engineers, engineering managers, product managers, customer service teams, go to market, legal, and beyond.

Job Responsibility:

Lead a minimum of 1 department-level program, including: planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
Anticipate bottlenecks, providing escalation management and making tradeoffs
Provide contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
Drives implementation and adoption of new/modified processes in service to streamlining delivery
Leverage AI, tools and processes to improve productivity in support of the program
Leads planning efforts for defined area of program leadership
Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
Drive program alignment on present and future outcomes that support company’s strategy
Management of program spend, capitalization, and tax credit reporting
Creation and distribution of impactful automated reporting
Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.

Requirements:

8+ years of program management experience (ideally including technical) in matrix software development organizations
Jira power user
Undergraduate degree required or applicable experience
Have a deep understanding of agile principles and how to apply them effectively
Experience with common software development methodologies and standards

Nice to have:

Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience
Work experience in a fast growth startup environment
Ability to provide recommendations in solving software engineering challenges involving bug triage, pull requests, source control, continuous integration, etc.
Experience in SaaS, DevOps and digital/cloud operations

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
April 10, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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