Senior Program Manager

• Develop and execute integrated project plans, charters, and schedules, ensuring all implementation plans have zero adverse impact on public safety operations
• Lead the implementation and replacement of voice communication services, logging systems, and back-end radio/paging technologies
• Manage large project budgets with high fiscal control, providing accurate forecasting, reconciliation of actuals, and reporting to senior executives
• Negotiate multi-year contracts for ongoing warranty and maintenance of critical applications, such as Computer Aided Dispatch (CAD)
• Manage expectations of senior executives and steering committees, using high political acuity to communicate complex technical updates to diverse audiences
• Proactively identify risks pertaining to work packages, developing mitigation strategies to ensure project continuity in a mission-critical environment
• Travel to provincial dispatch centres to provide project support and coordinate the remediation of telephony and radio equipment

• 10+ years of Program/Project Management experience, with a deep understanding of PMI standards and the full SDLC
• Demonstrated experience with Trunked Radio Systems, Communication Console Systems (CCS), and conventional communication solutions
• Proven track record in planning and implementing voice communication replacements in 24x7 critical operations
• Experience managing large-scale project budgets, ensuring fiscal accountability and precise financial forecasting
• Experience leading projects through market scanning, procurement, and the development of Management Board submissions for long-term support
• Exceptional written skills for preparing Briefing Notes and executive presentations
• strong verbal skills for resolving interpersonal and resourcing conflicts

Experience within the land ambulance sector or similar emergency services is considered a significant asset

• Mission-Critical Impact: Direct the technology strategy for essential services where system reliability is paramount to public safety
• Executive Visibility: Act as a key advisor to steering committees and senior leadership on the progress of multi-year provincial infrastructure projects
• Portfolio Diversity: Manage a rich portfolio of concurrent projects ranging from software application upgrades to physical telecommunications hardware remediation
• Strategic Negotiation: Play a lead role in shaping long-term vendor partnerships and maintenance frameworks for the organization