Senior Program Manager Job at NTT DATA (Washington)

Senior Program Manager

NTT DATA

Location:
United States , Washington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Project Manager (SPM) is responsible for the overall management and leadership of the project team. Acting as the primary liaison between client leadership and the contracting team, the SPM ensures seamless communication, effective coordination, and the successful execution of project objectives. This position demands a high level of strategic planning, oversight, and adaptability to handle high-profile tasks and quick-turnaround deliverables. The SPM plays a critical role in ensuring the success of the project by providing leadership, strategic direction, and technical expertise while maintaining the highest standards of quality and efficiency. This position demands a combination of strategic leadership, technical expertise, and operational efficiency to ensure the success of the project and the fulfillment of contractual obligations. The SPM is integral to driving innovation, maintaining quality standards, and achieving program objectives. The role encompasses a wide range of responsibilities aimed at ensuring effective management, operation, and improvement of coordination center activities.

Job Responsibility:

Develop coordination center operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analyses
Identify and evaluate state-of-the-art technologies, define user requirements, and establish technical specifications, production, productivity, quality, and customer-service standards
Contribute to organizational strategic plans and reviews
Oversee the operational planning, establishment, execution, and evaluation of this multi-faceted project
Demonstrate knowledge of customer interaction systems, voice response systems, voice networks, and user interfaces
Develop and execute user acceptance test plans, manage system deployments, conduct assessments, and provide systems recommendations
Monitor system performance, identify and resolve issues, and prepare action plans to address system audits and analyses
Manage system upgrades, process improvements, and quality assurance programs
Maintain professional and technical knowledge by tracking emerging trends in coordination center operations management
Attend educational workshops, review professional publications, establish personal networks, benchmark best practices, and participate in professional societies
Ensure all NCC SOPs are updated as needed and create SOPs for new programs or lines of business
Formulate and define system scope and objectives based on user needs and a thorough understanding of business systems and industry requirements
Devise or modify procedures to solve complex problems, considering system capacity, operational time, and desired results
Analyze business and user needs, document requirements, and translate them into system specifications
Provide consultation on complex projects and serve as a top-level contributor/specialist in systems analysis, considering the business implications of technology applications in current and future environments
Accomplish organizational goals by accepting ownership of new and unique requests
Explore opportunities to add value and enhance job accomplishment

Requirements:

Bachelor's degree
Minimum 12 years of experience managing large, complex programs/projects
Ability to obtain a Public Trust clearance

Nice to have:

Possess an active Secret security clearance
Able to work onsite in Washington, DC

Additional Information:

Job Posted:
April 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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