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PagerDuty Logo PagerDuty · Human Resources

Senior Program Manager, Talent & Culture

United States, San Francisco Employment contract 99000.00 - 166100.00 USD / Year · Job Posted June 03, 2026
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Job Description

This role sits at the intersection of Learning & Development (L&D) and Global Belonging Programs, owning the design, facilitation, and ongoing management of select high-impact experiences across the employee lifecycle. From new-hire and manager orientation to targeted learning programs, Employee Resource Group (ERG) management, and cultural heritage months, this person is a skilled facilitator and program owner who can deliver and scale our people initiatives globally with excellence.

Job Responsibility

  • Facilitate a portfolio of standing programs, including bi-weekly global new-hire orientations and cohort-based development experiences
  • Collect and analyze participant feedback across all modalities (live virtual, in-person, hybrid)
  • Apply data-driven insights and adult learning principles to continuously refine delivery
  • Design, create, and maintain high-quality participant workbooks, facilitator guides, job aids, and course manuals
  • Lead the strategic vision and continuous evolution of global onboarding to improve employee engagement, retention, and time-to-productivity
  • Partner with IT, Legal, Compliance, Sales Enablement, and People Operations to ensure a seamless onboarding journey and coordinate global swag delivery
  • Equip people leaders with tools, playbooks, and training to effectively onboard and integrate new hires into their respective teams
  • Serve as a strategic partner and liaison to Employee Resource Groups
  • Establish robust governance frameworks that balance employee autonomy with organizational alignment
  • Oversee the planning and delivery of major community initiatives, including Arraychella (annual company-wide ERG + Ally event) and the ERG Chair Summit
  • Manage ERG technology platforms (e.g., Chezie) and allocate budgets effectively to maximize ROI and support scalable growth
  • Develop and execute compelling communication strategies to amplify ERG initiatives and cultural heritage moments
  • Conduct needs analyses, focus groups, and design workshops to capture the "voice of the employee"
  • Design comprehensive measurement frameworks utilizing industry-standard approaches (e.g., Kirkpatrick training evaluation method) to analyze program outcomes
  • Actively incorporate AI tools into workflows—such as drafting facilitator guides and synthesizing feedback—to build scalable resources efficiently and increase team AI fluency

Requirements

  • Bachelor’s Degree (ideally in HR, Business, Education, Instructional Design, or Communications)
  • 7+ years of experience designing and delivering large-scale L&D and/or culture programs, preferably in high-growth corporate environments
  • 5+ years of experience in a program management role within a People/HR function (Talent, OD, or L&D)
  • Strong knowledge of Instructional Design methodologies, Organizational Development (OD) practices, and measurement strategies
  • Master of Science in Instructional Design & Technology or a closely related field
  • Experience applying agile methodology and design thinking to people programs
  • Proficiency with e-learning authoring tools (Captivate, Articulate 360, Adobe Creative Cloud) and multimedia/video editing
  • Familiarity with eLearning design standards (SCORM, AICC)
  • Experience utilizing project management tools such as Asana or Monday.com
  • Professional trainer certifications (e.g., CPLP / CPTD, CTT+)

Nice to have

  • Master of Science in Instructional Design & Technology or a closely related field
  • Experience applying agile methodology and design thinking to people programs
  • Proficiency with e-learning authoring tools (Captivate, Articulate 360, Adobe Creative Cloud) and multimedia/video editing
  • Familiarity with eLearning design standards (SCORM, AICC)
  • Experience utilizing project management tools such as Asana or Monday.com
  • Professional trainer certifications (e.g., CPLP / CPTD, CTT+)

What we offer

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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