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The Senior Manager of Camp Program provides strategic oversight and leadership for assigned program areas within center(s). This role manages budgets, supervises teams and ensures program outcomes align with association-wide goals. The Senior Manager is responsible for driving innovation, service quality, and operational excellence, while fostering a culture of continuous improvement, staff development, and member engagement.
Job Responsibility:
Provide strategic direction and oversight for assigned program areas
Supervise and develop teams to ensure high performance and achievement of goals
Lead annual and mid-year budget processes for assigned areas, with accountability for budgets up to $2M
Ensure program outcomes align with association strategic goals and community needs
Identify trends, assess needs, and implement innovative program models
Collaborate with association and branch leadership to ensure cross-functional alignment
Guide staff development, workforce planning, and succession pipelines for assigned departments
Support capital projects and major initiatives in collaboration with Director-level leadership
Ensure compliance with YMCA policies, safety standards, and regulatory requirements
Represent the YMCA in community partnerships, events, and member engagement initiatives
Performs other duties and tasks as assigned by leadership
Requirements:
Bachelor’s degree required or equivalent work experience
Minimum 6 years of progressive leadership experience in program or operations management
Demonstrated success supervising multiple teams and managing complex operations
Proven ability to manage multi-site or multi-department budgets up to $2M
Strong strategic planning, fiscal management, and program evaluation skills
Experience in staff development, succession planning, and workforce management
Excellent interpersonal, communication, and conflict-resolution abilities
Demonstrated ability to lead innovation and change across multiple sites
Strong community engagement and partnership-building skills
Commitment to the YMCA’s mission, values, and strategic priorities
All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte