Senior Program Manager, Merchant Operations Success Job at Uber (Amsterdam)

Senior Regional Operations Manager, Merchant Success EMEA

Join the Restaurants Strategy & Operations team within Uber Eats EMEA to help sh...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Strong strategic thinking and problem-solving skills, with the ability to break down ambiguous business problems and drive structured solutions
Proven stakeholder management and communication skills, with experience partnering cross-functionally to influence outcomes
Comfort working with data to answer business questions, evaluate performance, and inform decisions independently

Job Responsibility

Set the strategy and drive execution of initiatives that help restaurants grow sustainably on Uber Eats
Partner closely with B2B Marketing, Sales, Account Management, Product, and Strategic Finance to shape and deliver cross-functional programs
Build dashboards and models, sourcing data independently to answer business questions, diagnose performance issues, size opportunities, and measure impact
Translate analysis into clear insights, recommendations, and action plans for stakeholders
Support the development of scalable playbooks, processes, and toolkits that enable consistent execution across EMEA
Keep restaurant needs at the center of decision-making, balancing growth, profitability, and long-term success

Customer Success Manager, Global Delivery Partnerships

As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a cr...

Location

Canada , Toronto

Salary:

102000.00 - 113000.00 CAD / Year

Uber

Expiration Date

Until further notice

Requirements

At least 4 years of full time experience
Experience in B2B operations — Sales, Customer Success, Account Management, or upper management in retail/food industry
Bachelor's degree

Job Responsibility

Operational Optimization: Serve as a trusted operational advisor to merchants — diagnosing performance gaps, recommending Uber-backed solutions (e.g., POS integrations, menu optimization), and tracking key metrics like defect rate, uptime, and fulfillment speed to drive continuous improvement
Performance & Insights: Monitor merchant performance using existing dashboards and reporting tools
lead QBR preparation and translate insights into clear recommendations for AMs and senior leadership
Product Adoption & Engagement: Drive adoption of Uber's product suite (e.g., POS endpoints implemented) by developing tailored approaches and supporting pilot programs that increase feature utilization and merchant satisfaction
Collaboration with Account Managers: Partner closely with AMs to share merchant feedback, align on account strategy, and run joint business reviews. Travel as needed for key client meetings
Retention & Churn Prevention: Proactively identify at-risk storefronts, develop retention plans, and advocate cross-functionally to resolve issues before they escalate

What we offer

Bonus program
Equity award & other types of comp
Various benefits

Fulltime

Senior program management specialist

Location

Japan , Tokyo

Salary:

10000000.00 - 12000000.00 JPY / Year

Randstad

Expiration Date

July 27, 2026

Requirements

Experience in strategy, analytics, consulting, bizops, or data-driven roles
Strong analytical skillset
able to work independently with large datasets (SQL proficiency required)
Experience designing KPIs, metrics, or measurement frameworks for complex business problems
Ability to structure ambiguous questions and build practical, scalable solutions
Strong communication skills in a fast-paced, cross-functional environment
Business level English

Job Responsibility

The Merchant Strategy Manager plays a core role in shaping Company’s merchant-side strategy
This role is responsible for developing analytical frameworks, measurement methodologies, and algorithms that define how the business evaluates merchant selection, coverage, pricing, and expansion
Working closely with Analytics, Product, Operations, and Sales, this role focuses on turning large, complex datasets into repeatable insights, metrics, and decision tools that directly support business growth
The scope is highly strategic, with ownership over initiatives that influence both what the business prioritizes and how success is measured

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日
パフォーマンスボーナスあり

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Experience in Payments, esp. with Acquirers and/or merchants preferred
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners

Job Responsibility

Support the development and delivery of strategic priorities within the region
Focus on supporting acquirers and processors, helping them maximize the value of Mastercard’s Services portfolio
Identify opportunities to enhance performance, reduce fraud and operational risk, and optimize digital payment experiences through data-driven insights and best practices
Ensure the priority customers and segments they work with experience positive change through more effective use of Services network products
Work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer
Customer Engagement: Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Growing the Business: Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings

Fulltime

Senior Product Marketing Manager

GoodLeap is seeking a results-driven B2B/B2B2C Senior Product Marketing Manager ...

Location

United States

Salary:

130000.00 - 140000.00 USD / Year

GoodLeap

Expiration Date

Until further notice

Requirements

7+ years of experience in B2B or B2B2C product marketing
4+ years of highly relevant experience within fintech, merchant services, payments technology, or financial services platforms, preferred
Strong understanding of merchant services or B2B payments, financing products, and the operational needs of home improvement trade businesses
Experience supporting early-stage or evolving product lines, including contributing to go-to market strategy ahead of full launch
Proficiency with product marketing, analytics, and campaign tools
Highly analytical with strong storytelling, positioning, and messaging skills
Excellent communication, collaboration, and stakeholder management abilities
Comfortable operating in fast-paced, high-growth environments with evolving product roadmaps

Job Responsibility

Own and execute go-to-market strategies for B2B payments technology and financing products, with growing responsibility for new SaaS platform capabilities for home improvement trades
Develop clear, differentiated product positioning and messaging across payments acceptance, financial workflows, and business operations
Partner closely with Product, Sales, Customer Success, and Creative to ensure alignment between product strategy, customer needs, and commercial execution
Support early-stage SaaS product go-to-market strategy and execution, including positioning, messaging, and launch readiness
Lead cross-functional launches and adoption campaigns for payments and financing products, including new features, programs, and product releases
Collaborate with Marketing and Sales to deliver integrated campaigns across lifecycle, demand generation, and customer communications
Test, refine, and optimize messaging, channels, and tactics to drive adoption, usage, and revenue impact
Enable Sales and Account teams with messaging frameworks, pitch decks, competitive positioning, customer-facing assets, and training materials
Support acquisition, activation, and expansion motions by aligning product messaging to contractor, SMB, enterprise, and strategic partner needs
Work closely with Sales to refine ICPs, qualification criteria, and funnel strategy across payments, financing, and SaaS offerings

Fulltime

Senior Support Specialist, Back-End Developer Support

In Support, our product is people. This includes our merchants, our partners, ou...

Location

United Kingdom

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Demonstrates exceptional reading, writing, typing, and communication skills, both internally and externally, with the ability to communicate complex web development topics clearly.
Exhibits strong adaptability and resilience, responding well to adversity and capable of adjusting to changing environments and challenges.
Highly curious, resourceful, and committed to continuous learning and understanding, with a keen interest in the experiences of merchants and partners.
Proficient in engaging and empathizing with others during extended interactions on supported channels, managing multiple concurrent text conversations effectively.
Excellent problem-solving, troubleshooting skills, and a methodical approach to addressing urgent issues, coupled with an openness to receiving feedback.
Proficient in API technologies including extensive experience with REST and GraphQL APIs, adept in utilizing API Clients like Postman or Insomnia, and well-versed in XML, JSON, and HTTP protocols.
Skilled in server-side development using languages such as Ruby, Python, PHP, or Node.js, with a solid understanding of object-oriented programming, MVC frameworks, and data architecture, complemented by the ability to operate version control systems like Git.
Competent in leveraging technical support tools such as Observe, SQL databases, and Chrome Developer Tools, capable of interpreting and executing development testing procedures, and experienced in managing complex codebases in collaborative environments.
Enthusiastic about improving team efficiency through the development of standards and tools, and actively engages in crafting maintainable code as part of a collaborative development team.

Job Responsibility

Work with merchants, partners and/or their developers to resolve issues with their back-end technology stack in relation to Shopify and Developer Support’s scope (e.g. Shopify APIs, SDKs, Checkout Extensions, Headless).
Help merchants customize their Online Store either through consultation or implementation.
Provide real-time support to internal stakeholder teams, including Plus & Enterprise Support Specialists and Merchant Success Managers, via Slack and other support tools.
Collaborate with internal engineering teams to fix bugs and enhance Shopify's product offerings.
Contribute to and enhance the Developer Support knowledge base, equipping Support Delivery teams to handle front-end technology queries effectively.
Maintain high standards of technical expertise and service quality in all support interactions and within team projects.
Actively engage and provide high-quality support to internal stakeholders, improving outcomes for merchants and partners.
Use expertise to influence internal decisions and develop strategic solutions, applying complex decision-making skills and advocating for merchant and partner needs.

Fulltime

Strategic Projects Manager

As a Strategic Projects Manager, you’ll play a key role in driving Satispay's st...

Location

Italy , Milan

Salary:

Not provided

Satispay

Expiration Date

Until further notice

Requirements

Bachelor's or Master's Degree (e.g., Engineering, Business)
at least 2-4 years of experience in top-tier strategy consulting or a fast-growing scale-up
FinTech experience is a strong plus
Exceptional management and cross-functional collaboration skills
proven ability to lead, mentor, and build consensus across diverse project teams and departments
Excellent analytical and problem-solving skills
solid grasp of business economics to develop data-driven, winning strategies
Superior communication and presentation skills in both Italian and English
ability to convey complex ideas persuasively to any audience, including senior executives
Exceptional organizational and time-management skills

Job Responsibility

Lead Strategic Initiatives - Spearheading large-scale programs, critical product launches, and complex transformational initiatives, navigating ambiguity and driving clarity
Drive Collaborative Planning - Partnering with diverse departmental stakeholders (Finance, Tech & Product, Legal & Regulatory, Marketing, Business Development, etc.) to meticulously craft robust project plans and critical paths
Ensure Project Excellence - Proactively identifying, monitoring, and mitigating changes in project scope, issues, and risks to ensure successful delivery and outcomes
Oversee Project Portfolios - Providing strategic direction and comprehensive oversight for a diverse portfolio of projects, each with unique timelines and complexities
Solve Complex Business Challenges - Tackling intricate business problems by developing innovative, data-backed solutions with a consistent user-first approach
Influence & Partner with Leadership - Cultivating strong relationships and effectively influencing C-level stakeholders, ensuring alignment on strategic objectives and project execution
Champion Best Practices - Developing and implementing new methodologies, best practices, and frameworks that enhance efficiency and foster a culture of continuous improvement across the company
Strategic Thought Partner - Serving as a trusted advisor to leadership on specific strategic domains, including consumer, merchant, employer, and business operations
Foster a Culture of Innovation - Promoting cross-departmental collaboration and innovation, ensuring all projects are seamlessly aligned with Satispay's overarching strategic goals

What we offer

Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible working system
Extended parental leave
Childcare leave
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
Stock Option Plan (with additional grants often provided based on performance)

Fulltime

Ads & Monetisation Manager

We are looking for a driven, pragmatic, and highly analytical Ads & Monetisation...

Location

Estonia , Tallinn

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

You ideally have around 8 years experience in RevOps, Go-To-Market, Program or Project Management within marketplaces, e-commerce, B2B SaaS, AdTech or Retail Media
You have a proven track record of launching revenue-generating products and tools across multiple markets and customer segments
You have strong program management skills with the ability to bring structure, manage dependencies, and drive fast, effective decision making
You have excellent stakeholder management across Product, Engineering and Commercial teams with the ability to influence senior leaders through data-driven recommendations
You are highly analytical and metrics-driven with strong SQL skills and experience in data modelling, analysis, and visualisation
You have a high ownership mindset with strong communication skills, a pragmatic approach, and the ability to thrive in fast-paced, ambiguous environments.

Job Responsibility

Help shape the Ads & Monetisation strategy balancing growth, merchant success and platform profitability
Lead product go-to-markets and testing initiatives defining: playbooks, launch plans, readiness criteria, communications, adoption goals, and post-launch iteration
Turn complex data into actionable insights, forecasts, and business cases that clarify trade-offs and guide product and commercial decision making
Bridge commercial, product and data teams acting as the ultimate project manager and main escalation point for multiple concurrent workstreams
Create a systematic market feedback loop: collect insights, quantify impact, synthesize themes, and convert them into crisp inputs that help roadmap prioritisation
Define KPI frameworks that translate business needs into requirements for data assets that feed BIs, reporting, and AI tooling that improve operational efficiency and revenue growth.

What we offer

Accelerate your professional growth with unique career opportunities
Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you
Take care of your physical and mental health with our wellness perks
Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge
Connect with colleagues at annual company events and smaller team gatherings
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

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Senior Program Manager, Merchant Operations Success

Job Description

Job Responsibility

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