Senior Program Manager, Merchant Operations Success Job at Uber (Amsterdam)

Senior Regional Operations Manager, Merchant Success EMEA

Join the Restaurants Strategy & Operations team within Uber Eats EMEA to help sh...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Strong strategic thinking and problem-solving skills, with the ability to break down ambiguous business problems and drive structured solutions
Proven stakeholder management and communication skills, with experience partnering cross-functionally to influence outcomes
Comfort working with data to answer business questions, evaluate performance, and inform decisions independently

Job Responsibility

Set the strategy and drive execution of initiatives that help restaurants grow sustainably on Uber Eats
Partner closely with B2B Marketing, Sales, Account Management, Product, and Strategic Finance to shape and deliver cross-functional programs
Build dashboards and models, sourcing data independently to answer business questions, diagnose performance issues, size opportunities, and measure impact
Translate analysis into clear insights, recommendations, and action plans for stakeholders
Support the development of scalable playbooks, processes, and toolkits that enable consistent execution across EMEA
Keep restaurant needs at the center of decision-making, balancing growth, profitability, and long-term success

Senior Manager, Merchandising Strategy and Operations

We're looking for a Senior Manager, Merchandising Strategy and Operations to dri...

Location

United States

Salary:

131347.00 - 157700.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

10+ years of experience in retail operations, sales operations, or related experience with proven expertise in process design and cross-functional influence
Prior experience building processes, tools, benchmarks, and the right data infrastructure to scale businesses and organizations
Strong analytical and financial modeling skills with the ability to translate complex data into actionable insights and derive insights from large data sets
Have systems aptitude and proficiency in BI/analytics tools and Excel (pivot tables, vlookups, dashboards, etc.)
Strong project management experience with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines
Commitment to strengthening operational processes with knowledge, creativity, and empathy
Excellent verbal and written communication skills for a variety of audiences
Self-motivated and able to work autonomously & collaboratively to find direction in ambiguity and complexity, working independently and alongside Finance, Accounting, Planning, Data, Tech, and cross-functional teams
Demonstrated proficiencies as a program manager in a rapidly changing environment
Experience launching and driving adoption for org-wide changes to operational processes

Job Responsibility

Define and drive the operational KPIs that underpin revenue and margin performance(including new vendor and product pipelines, pricing competitiveness, operational cost drivers), partnering with Data, Finance, and Merchandising to ensure visibility, accountability, and continuous optimization across the merchandising engine
Deliver meaningful gains in operating efficiency and team capacity by simplifying how work gets done and establishing clear measures of success. Remove friction across cross-functional workflows to increase throughput and reliability, and drive accountability and operating discipline
Drive strategic vendor success by setting clear processes, milestones, and operating rhythms for Joint Business Planning. Own end-to-end execution—including data synthesis, deck development (in partnership with Brand), project management, and deliverable tracking. Monitor and optimize vendor performance across revenue, co-op, and gross margin targets, and lead Quarterly JBP Reviews to assess progress, surface insights, and course-correct
Deliver monthly and quarterly readouts to leadership and team with insights, root cause analysis, and recommended actions
Enable successful strategic planning and execution by owning the milestone calendar across key initiatives (e.g., annual planning, seasonal strategies, product development, and promotions), facilitating meetings, and ensuring clear timelines, shared artifacts, and alignment on requirements and next steps
Serve as the connective tissue between Merchandising Operations, Accounting, and FP&A to ensure merchandising activity translates cleanly into accurate financial performance, reporting, and forecasts
Document end-to-end processes and maintain standard operating procedures (SOPs). Train merchants and cross-functions on tools, policies, and workflows
Lead change management and continuous improvement initiatives, including automation and AI roadmap (e.g., tool enhancements, process automation). Enable teams with dashboards, playbooks, and self-serve capabilities
Support strategic initiatives such as Showroom opening, pilot programs, and new channel launches

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Senior program management specialist

Location

Japan , Tokyo

Salary:

10000000.00 - 12000000.00 JPY / Year

Randstad

Expiration Date

July 27, 2026

Requirements

Experience in strategy, analytics, consulting, bizops, or data-driven roles
Strong analytical skillset
able to work independently with large datasets (SQL proficiency required)
Experience designing KPIs, metrics, or measurement frameworks for complex business problems
Ability to structure ambiguous questions and build practical, scalable solutions
Strong communication skills in a fast-paced, cross-functional environment
Business level English

Job Responsibility

The Merchant Strategy Manager plays a core role in shaping Company’s merchant-side strategy
This role is responsible for developing analytical frameworks, measurement methodologies, and algorithms that define how the business evaluates merchant selection, coverage, pricing, and expansion
Working closely with Analytics, Product, Operations, and Sales, this role focuses on turning large, complex datasets into repeatable insights, metrics, and decision tools that directly support business growth
The scope is highly strategic, with ownership over initiatives that influence both what the business prioritizes and how success is measured

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日
パフォーマンスボーナスあり

Fulltime

Ads & Monetisation Manager

We are looking for a driven, pragmatic, and highly analytical Ads & Monetisation...

Location

Estonia , Tallinn

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

You ideally have around 8 years experience in RevOps, Go-To-Market, Program or Project Management within marketplaces, e-commerce, B2B SaaS, AdTech or Retail Media
You have a proven track record of launching revenue-generating products and tools across multiple markets and customer segments
You have strong program management skills with the ability to bring structure, manage dependencies, and drive fast, effective decision making
You have excellent stakeholder management across Product, Engineering and Commercial teams with the ability to influence senior leaders through data-driven recommendations
You are highly analytical and metrics-driven with strong SQL skills and experience in data modelling, analysis, and visualisation
You have a high ownership mindset with strong communication skills, a pragmatic approach, and the ability to thrive in fast-paced, ambiguous environments.

Job Responsibility

Help shape the Ads & Monetisation strategy balancing growth, merchant success and platform profitability
Lead product go-to-markets and testing initiatives defining: playbooks, launch plans, readiness criteria, communications, adoption goals, and post-launch iteration
Turn complex data into actionable insights, forecasts, and business cases that clarify trade-offs and guide product and commercial decision making
Bridge commercial, product and data teams acting as the ultimate project manager and main escalation point for multiple concurrent workstreams
Create a systematic market feedback loop: collect insights, quantify impact, synthesize themes, and convert them into crisp inputs that help roadmap prioritisation
Define KPI frameworks that translate business needs into requirements for data assets that feed BIs, reporting, and AI tooling that improve operational efficiency and revenue growth.

What we offer

Accelerate your professional growth with unique career opportunities
Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you
Take care of your physical and mental health with our wellness perks
Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge
Connect with colleagues at annual company events and smaller team gatherings
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Head of Exclusives' Account Management, Postmates and West Uber Eats

The Head of Postmates and West Uber Eats Exclusives Account Management leads a h...

Location

United States , Los Angeles; San Francisco

Salary:

157000.00 - 193000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

7+ years of B2B account management, customer success, partnerships, or sales experience, including ownership of complex, high-value relationships in a technology-enabled environment
2+ years of people leadership experience managing and developing teams (performance management, coaching, career development, and hiring)
Proven track record owning the full customer lifecycle across a portfolio, including renewals and complex negotiations through redlines to signature
Strong commercial judgment and consultative approach to driving partner growth, retention, and profitability
Executive-level communication skills with experience leading structured business reviews, building pre-reads, and aligning senior stakeholders to clear outcomes
Strong analytical fluency with the ability to synthesize performance drivers, identify trends, and translate data into strategy and prioritized actions
Skilled communicator with attention to detail, advanced organizational skills, and motivation to win in a competitive environment
Experience leading cross-functional workstreams with Product, Engineering, Legal, Support, Territory Operations, Finance, Marketing, and Cross-LOB leadership to deliver outcomes for key partners

Job Responsibility

Lead and develop a team of 5+ Senior Account Managers delivering white-glove, executive-level account management for a shortlist of the most important SMB restaurant partnerships across Uber Eats and Postmates
Own portfolio outcomes end-to-end, including retention, renewals, growth, and partner satisfaction—setting targets, forecasting performance, and driving a consistent, repeatable operating model
Establish and maintain a rigorous operating cadence (weekly business rhythm, pipeline reviews, QBR standards, and renewal readiness) that ensures measurable progress across partner health and growth initiatives
Serve as the executive escalation point for the portfolio, resolving high-severity partner issues and coordinating cross-functional stakeholders to deliver timely, durable solutions
Coach Account Managers on consultative selling, storytelling with data, negotiation strategy, and executive presence—raising the bar on quality of business reviews, pre-reads, and action plans
Set the strategy for partner growth, including expansion planning, marketing levers, operational programs, and cross-sell/upsell motions
ensure team execution is grounded in clear ROI and measurable outcomes
Lead high-visibility renewal and commercial negotiations for priority partners, guiding strategy from redlines through signature and ensuring internal alignment on risk, profitability, and long-term value
Partner closely with Product/Engineering and Operations leadership to identify systemic merchant experience gaps, influence roadmap and process improvements, and scale best practices across the portfolio
Drive organizational alignment internally by translating partner needs into clear internal asks, and translating Uber Eats/Postmates priorities into partner-ready narratives that build trust and long-term commitment

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award, sales bonuses & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

Senior Product Marketing Manager

GoodLeap is seeking a results-driven B2B/B2B2C Senior Product Marketing Manager ...

Location

United States

Salary:

130000.00 - 140000.00 USD / Year

GoodLeap

Expiration Date

Until further notice

Requirements

7+ years of experience in B2B or B2B2C product marketing
4+ years of highly relevant experience within fintech, merchant services, payments technology, or financial services platforms, preferred
Strong understanding of merchant services or B2B payments, financing products, and the operational needs of home improvement trade businesses
Experience supporting early-stage or evolving product lines, including contributing to go-to market strategy ahead of full launch
Proficiency with product marketing, analytics, and campaign tools
Highly analytical with strong storytelling, positioning, and messaging skills
Excellent communication, collaboration, and stakeholder management abilities
Comfortable operating in fast-paced, high-growth environments with evolving product roadmaps

Job Responsibility

Own and execute go-to-market strategies for B2B payments technology and financing products, with growing responsibility for new SaaS platform capabilities for home improvement trades
Develop clear, differentiated product positioning and messaging across payments acceptance, financial workflows, and business operations
Partner closely with Product, Sales, Customer Success, and Creative to ensure alignment between product strategy, customer needs, and commercial execution
Support early-stage SaaS product go-to-market strategy and execution, including positioning, messaging, and launch readiness
Lead cross-functional launches and adoption campaigns for payments and financing products, including new features, programs, and product releases
Collaborate with Marketing and Sales to deliver integrated campaigns across lifecycle, demand generation, and customer communications
Test, refine, and optimize messaging, channels, and tactics to drive adoption, usage, and revenue impact
Enable Sales and Account teams with messaging frameworks, pitch decks, competitive positioning, customer-facing assets, and training materials
Support acquisition, activation, and expansion motions by aligning product messaging to contractor, SMB, enterprise, and strategic partner needs
Work closely with Sales to refine ICPs, qualification criteria, and funnel strategy across payments, financing, and SaaS offerings

Fulltime

Senior Marketing Lead, Growth Marketing

We are seeking a highly experienced, strategically minded Senior Lead for our Pa...

Location

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

A successful track record in managing direct response campaigns within marketing media platforms including but not limited to social, video and programmatic display campaigns
Experience building full funnel programs that meet efficiency targets including measurement, creative and tactic level strategy for all parts of the funnel
Ability to analyze raw data and develop actionable insights related to marketing activity. Understanding of basic statistics and mathematical modeling concepts such as statistical significance, standard deviations, hypothesis testing, and regression analysis
Data visualization skills and the ability to translate complex data concepts into actionable insights. Strong experience with analytics tools such as Excel, Google Sheets, Mode, Tableau, and Google Analytics
Experience with SQL. You may not be able to write complex queries from scratch, but you have a high-level understanding of databases and how to query them
Strong stakeholder management & communication skills required
Ability to thrive in a fast-paced environment and can navigate through ambiguity and work with minimal guidance

Job Responsibility

You will be responsible for managing and executing the day-to-day operations of our digital advertising customer acquisition program including launching, testing and optimizing paid social campaigns
You will be responsible for driving new, high-value merchants to the Shopify platform within our efficiency targets globally
You will be responsible to develop a deep understanding of marketing trends and opportunities across our priority regions in NA, EMEA & APAC to feed program strategy
You will work closely with our Creative Strategy team to develop effective full funnel Marketing programs that have a positive impact on our brand
You will work closely with our engineering and data science teams and lean into marketing tech and automation to drive additional scale to our program
You will work closely with other growth teams to formulate hypotheses and execute on experiments in the marketing funnel that will drive exponential growth for Shopify
You will be responsible for actively communicating the progress and financial health of the program across the organization

New

Senior Support Specialist, Back-End Developer Support

In Support, our product is people. This includes our merchants, our partners, ou...

Location

United Kingdom

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Demonstrates exceptional reading, writing, typing, and communication skills, both internally and externally, with the ability to communicate complex web development topics clearly.
Exhibits strong adaptability and resilience, responding well to adversity and capable of adjusting to changing environments and challenges.
Highly curious, resourceful, and committed to continuous learning and understanding, with a keen interest in the experiences of merchants and partners.
Proficient in engaging and empathizing with others during extended interactions on supported channels, managing multiple concurrent text conversations effectively.
Excellent problem-solving, troubleshooting skills, and a methodical approach to addressing urgent issues, coupled with an openness to receiving feedback.
Proficient in API technologies including extensive experience with REST and GraphQL APIs, adept in utilizing API Clients like Postman or Insomnia, and well-versed in XML, JSON, and HTTP protocols.
Skilled in server-side development using languages such as Ruby, Python, PHP, or Node.js, with a solid understanding of object-oriented programming, MVC frameworks, and data architecture, complemented by the ability to operate version control systems like Git.
Competent in leveraging technical support tools such as Observe, SQL databases, and Chrome Developer Tools, capable of interpreting and executing development testing procedures, and experienced in managing complex codebases in collaborative environments.
Enthusiastic about improving team efficiency through the development of standards and tools, and actively engages in crafting maintainable code as part of a collaborative development team.

Job Responsibility

Work with merchants, partners and/or their developers to resolve issues with their back-end technology stack in relation to Shopify and Developer Support’s scope (e.g. Shopify APIs, SDKs, Checkout Extensions, Headless).
Help merchants customize their Online Store either through consultation or implementation.
Provide real-time support to internal stakeholder teams, including Plus & Enterprise Support Specialists and Merchant Success Managers, via Slack and other support tools.
Collaborate with internal engineering teams to fix bugs and enhance Shopify's product offerings.
Contribute to and enhance the Developer Support knowledge base, equipping Support Delivery teams to handle front-end technology queries effectively.
Maintain high standards of technical expertise and service quality in all support interactions and within team projects.
Actively engage and provide high-quality support to internal stakeholders, improving outcomes for merchants and partners.
Use expertise to influence internal decisions and develop strategic solutions, applying complex decision-making skills and advocating for merchant and partner needs.

Fulltime

Senior Program Manager, Merchant Operations Success

Uber

Location:
Netherlands , Amsterdam

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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Senior Regional Operations Manager, Merchant Success EMEA