Senior Program Manager, GTM Ops Job at Vanta

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , Chicago

Salary:

137700.00 - 164475.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
Collaborating with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , San Francisco

Salary:

153000.00 - 182750.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
Collaborate with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)

Fulltime

Senior GTM Enablement Manager, Operations

Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement...

Location

United States , San Francisco

Salary:

150000.00 - 179000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in a GTM Enablement, Revenue Operations, Sales Operations, or a related role in a high-growth SaaS organization
Proven ability to lead complex, cross-functional projects from discovery to completion, managing multiple senior stakeholders and competing priorities
Strong analytical mindset with the ability to diagnose problems, analyze data, and design process-based solutions
Deep working knowledge of sales processes, GTM motions, and success criteria for productivity
The ability to work cross-functionally and build strong, trusted relationships with senior leadership and partners in Rev Ops, Product, and Systems
Excellent communication (verbal, written, and presentation) and interpersonal skills
positive, flexible attitude
Highly organized, great attention to detail, and deadline-driven

Job Responsibility

GTM Tech Stack Advisory: Focusing on the GTM tech stack to include optimization, driving adoption, and ensuring reps derive maximum value from these tools
Strategic Project Leadership: Leading and contributing to a variety of high-impact, cross-functional strategic projects that increase GTM productivity, streamline processes, and drive meaningful behavior change
Cross-Functional Partnership: Acting as the primary enablement interface for key cross-functional partners, you will translate their initiatives and updates into actionable enablement and workflows for the sales org
Process Optimization: Proactively identifying bottlenecks and gaps in our GTM processes. You will design, document, and implement new, more efficient workflows to improve rep productivity, data hygiene, and the overall sales experience
Measurement & Insights: Collaborating closely with Revenue Operations to define, measure, and report on the effectiveness of enablement programs, tool usage, and process adherence, providing regular insights to leadership
Knowledge Base & Communications: Developing and maintaining a sustainable process for creating, updating, and surfacing critical content and knowledge to the GTM teams at their moments of need, utilizing generative AI and AI-powered knowledge retrieval

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

GTM Strategy & Operations Manager

LogicMonitor is seeking a highly analytical, execution-oriented GTM Strategy & O...

Location

United States , Austin

Salary:

104265.00 - 136510.00 USD / Year

LogicMonitor

Expiration Date

March 02, 2026

Requirements

Bachelor’s degree in Business, Economics, Finance, or a related field
4+ years of experience in management consulting, investment banking, corporate strategy, business operations, or high-growth SaaS
Strong preference for experience in GTM Strategy, Business Operations, Revenue/GTM Ops, or Corporate Planning
Advanced proficiency in Google Workspace, Excel/Sheets, and PowerPoint/Slides
Exceptional problem-solving skills with the ability to structure ambiguity
Strong program management discipline with a bias toward execution
ability to balance strategic thinking with operational detail
Excellent written and verbal communication skills, especially for executive and Board audiences
AI-forward mindset with a desire to embed AI into processes and decision-making

Job Responsibility

Support GTM strategy development and execution in partnership with Business Operations, GTM leadership, and Finance
Translate company and GTM strategy into clear priorities, operating plans, and execution roadmaps
Develop high-quality ELT and Board materials, including strategic narratives, operating reviews, and performance updates
Synthesize complex data into clear, concise insights for senior stakeholders
Lead cross-functional initiatives across Sales, Marketing, Customer Success, GTM Ops, IT, and Finance
Establish program governance, milestones, success metrics, and risk management
Drive operating cadence (QBRs, MBRs, planning cycles) to ensure accountability and alignment
Partner with GTM Ops and Finance to define, track, and operationalize KPIs tied to growth, efficiency, and customer outcomes
Build ROI and progress tracking for strategic initiatives
Champion the application of AI to improve GTM workflows, insights, and execution

What we offer

Comprehensive health, dental and vision coverage
generous parental leave policies
access to our Employee Assistance Program and various Wellness programs
a 401K with company matching
a Lifestyle Spending Account
unlimited vacation policy

Fulltime

New

Lead, Cortex XDR GTM Strategy & Ops

We are seeking a senior member for our GTM team to drive the next growth phase f...

Location

United States , Santa Clara

Salary:

171800.00 - 277925.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
MBA from a top-tier business school or equivalent 'direct promote' credentials from a consulting background
8+ years of relevant work experience
At least 4 years in a tier-1 management consulting firm (e.g., BCG, McKinsey, Bain)
Proven experience with GTM strategy projects within the B2B software industry
Excellent analytical skills with experience using reporting and analytics applications (e.g., Salesforce, Tableau, GCP)
Prior experience in planning, designing, and implementing sales improvement solutions at a global scale
Knowledge of the cybersecurity industry

Job Responsibility

Develop and iterate on the strategic 3-year roadmap for scaling the Global Sales organization, identifying key sales motions and stakeholder goals
Lead thoughtful, creative, and rigorous analysis (e.g., market sizing, coverage model analysis) to synthesize insights and drive alignment with senior management
Support global sales excellence by identifying and promoting best practices in organizational models, compensation, pipeline generation, and renewal strategies
Drive strategic initiatives to enhance top-line growth and profitability across the Cloud & Cortex portfolio
Proactively collaborate and exchange information with Operations and Planning teams to ensure consistency in quota setting, performance measurement, and territory design
Manage projects from ideation to execution, demonstrating flexibility in strategy development, GTM program design, and project management
Build and maintain a broad internal network, empowering others by leveraging their expertise and resources to ensure project success

What we offer

restricted stock units
bonus
employee benefits

Fulltime

Senior GTM Operations & Analytics Manager

This role sits within the RevOps organization alongside Sales Operations, Enable...

Location

United States

Salary:

116000.00 - 174000.00 USD / Year

Matillion

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in Revenue Operations/Sales Operations/Business Operations, Customer Operations, Financial Planning & Analysis, Management Consulting, or Investment Banking
Advanced Excel modeling skills
Proven experience in project management, especially in tech operations, and ability to work cross-functionally with sales, growth, and revenue marketing teams
Strong ability to interpret data into actionable strategies that align with business goals
Comfortable working in a fast-paced, dynamic environment with the ability to take ownership of projects, execute quickly, and maintain strategic alignment with company objectives
Highly organized and able to balance multiple work streams and projects while upholding a high-quality bar
High say-do ratio and always follow through on commitments

Job Responsibility

Supporting and Leading Global GTM Strategy and Cadences
Analytics & Insights: Analyze digital performance, run experiments, and deliver actionable insights to improve conversion and pipeline impact
MarTech & Systems: Partner with Marketing Ops and IT to align marketing systems and data, navigating system dependencies to enable consistent attribution, accurate reporting, and insight
Process Optimization: Standardize and document GTM processes across campaigns, lead management, data integrity, and cross-functional workflows
Marketing Operations: Align with Cross-functional team-members on Rules of Engagement, SLAs, and territory-consistent lead routing across direct and channel motions
Global GTM Alignment: Drive consistency and alignment of Sales, Marketing, Channel/Partner, and Operations processes globally with RevOps Leadership
Reporting, Analysis, and driving Insights: Build and operate scalable reporting and analytics frameworks that translate marketing funnel and sales data into actionable insights for GTM leaders
Partner on strategic initiatives by providing ad-hoc analysis, insight generation, and data-driven recommendations that inform decisions across the end-to-end GTM process
Sales Systems Maintenance and Support: Support and collaborate with core RevOps teams on program planning, execution, and cross-functional coordination across GTM initiatives
Partner with RevOps leaders to help define system priorities, sequencing, and resourcing across GTM tools, including CRM (Salesforce), commissions (Xactly), and analytics platforms

What we offer

Company Equity
25 days PTO
5 days paid volunteering leave
Health insurance
Life insurance
Access to mental health support
401K

Fulltime

New

Manager / Senior Manager, Field, ABM and Partner Marketing, SEA

As the Manager/Senior Manager for Field, ABM and Partner Marketing in SEA, you w...

Location

Singapore , Singapore

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

7+ years of B2B marketing experience with significant time in field marketing, partner marketing and ABM
proven success driving pipeline and revenue influence in Southeast Asia within fintech, payments or B2B SaaS
proven success building end-to-end ABM programs (1:1, 1:few, 1:many) with Sales alignment on account selection, insights, and measurement
track record of designing and executing high-impact field programs and partner co-marketing that deliver measurable pipeline and expedite deal cycles
strong leadership and stakeholder management
experience leading a small team and influencing senior Sales and Partnerships leaders
data-driven operator with mastery of marketing and sales tech stacks: Salesforce plus Marketo/HubSpot, ABM/intent platforms (e.g. Demandbase), webinar/event tools and analytics
excellent written and verbal communication in English
deep understanding of SEA market dynamics and how to localize GTM by country
strategic thinker who is also hands-on

Job Responsibility

Own the SEA field, ABM and partner marketing strategy and calendar aligned to regional revenue, pipeline and account coverage targets
build and run ABM programs (1:1, 1:few, 1:many) for priority enterprise and mid-market accounts across key verticals (e.g., eCommerce, SaaS, manufacturing, etc), in tight partnership with Sales on account selection, insights, value propositions and multi-threaded plays
design and execute localized field initiatives (executive roundtables, flagship events, conferences, webinars, customer meetups) that create net-new demand, accelerate active opportunities and strengthen customer advocacy
lead partner marketing with strategic alliances and channels (e.g., platforms, PSPs, ISVs, banks, networks), including co-marketing plans, MDF management, joint value propositions, co-branded campaigns, partner enablement and partner-sourced/influenced pipeline
personalize content and messaging by account, segment and market
commission and localize case studies, customer stories and thought leadership relevant to SEA buyers
orchestrate multi-channel execution across owned, earned and paid (email, events, digital, social, PR, SDR plays, website, intent and retargeting) to maximize reach and conversion
set and track KPIs for pipeline, opportunity creation, velocity, ACV, partner-sourced/influenced revenue, event ROI and program ROI
build dashboards with Marketing Ops and Sales Ops in Salesforce and MAP/ABM tools
manage regional budget, vendors and agencies

Fulltime

New

Senior Outbound Strategy Manager

Ironclad is the leading AI contracting platform that transforms agreements into ...

Location

United States , San Francisco

Salary:

150000.00 - 170000.00 USD / Year

Ironclad

Expiration Date

Until further notice

Requirements

5+ years of B2B Go To Market experience in sales, marketing, or business development functions
Proven track record of building outbound programs that scale and increase outbound efficiency
Proven experience with cross functional communication and program orchestration
Proficient in core GTM systems like Salesforce, Marketo, Outreach, Gong, Qualified, or similar
Familiarity with AI GTM and signal-based systems like G2, 6sense, Actively AI, Unify, Clay etc.
Strong copywriting skills for outbound email and message sequencing
A/B testing and data analysis skills to optimize performance

Job Responsibility

Own the outbound campaign strategy: design and execute automated and signal-based outbound programs to drive meetings, pipeline, and revenue
Drive consistent motions across GTM: partner with sales and BDR leadership to ensure outbound efforts are coordinated and building on each other effectively
Turn interest into pipeline: bridge the gap between marketing programs (events, webinars, content) and outbound execution by creating the target lists, assets, and plays Business Development/Sales can run with
Optimize for impact: Own the performance of outbound plays and materials. Continually test and improve key metrics (adoption, open/reply rates, meetings, pipeline conversion) and partner with Analytics to measure what matters — ultimately increasing revenue sourced from outbound
Leverage AI-powered workflows & buying signals: identify high-propensity accounts, generate and personalize outbound messaging at scale, and surface actionable insights from intent and engagement data. Partnering with GTM ops on exploring emerging AI capabilities and driving experimentation
Build for scale: manage and improve outbounding tools (Outreach, Qualified, Actively AI, etc.) in partnership with GTM Ops
own email creation, audit sequences, and implement learnings from experiments
Collaborate cross-functionally: work closely with Sales, PMM, Business Development, and Ops to ensure outbound efforts are aligned, measurable, and driving revenue

What we offer

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
the opportunity to help build the company you want to work at

Fulltime

Senior Program Manager, GTM Ops

Vanta

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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