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Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in India, Japan or Singapore. Travel will be required up to 30% of the time for in person trainings.
Job Responsibility:
Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics
Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers
Work closely with the Global team regarding strategy and implementation
Partner with US Program Managers to plan and coordinate training and programming
Ensure we are measuring training and program effectiveness
If possible, involved in some delivery and/or producing of events
Will take a leadership role in planning for global programming related to events such as World Mental Health Day
Requirements:
Clinical license or equivalent in your country
3-5 years of experience in facilitation and event planning
Complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
Complete knowledge of Program Management and data evaluation
Complete knowledge of Google Suite, Zoom, and additional events platforms as needed
Solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals
Knowledgeable about training evaluation techniques
Communicate effectively with customers and fellow Spring team members