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Senior Program Manager, Executive Engagement

United States, Herndon 83500.00 - 150700.00 USD / Year · Job Posted March 20, 2026
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Job Description

T-Mobile for Business (TFB) is seeking a Senior Program Manager, Executive Engagement to lead the regional Executive Briefing Center (EBC) site in Herndon, VA. Our team drives executive engagement strategy, immersive customer experiences, and Voice of the Customer insights that inform business strategy, strengthen customer trust, and accelerate sales growth.

Job Responsibility

  • Lead the regional Executive Briefing Center (EBC) site in Herndon, VA
  • Own the strategy and execution of in-person, virtual, and hybrid executive briefings
  • Partner closely with national sales teams to design and deliver customer engagements that advance strategic relationships and support revenue growth
  • Work directly with T-Mobile executives, subject matter experts, and senior leaders across Fortune 1000 and Public Sector organizations
  • Lead the Herndon Executive Briefing Center site, owning end-to-end planning and execution
  • Partner with discussion leaders, facilitators, contractors, and Workplace teams to deliver seamless, high-impact engagement experiences
  • Collaborate with regional and HQ EBC counterparts to drive program alignment, shared best practices, and a consistent enterprise experience
  • Partner with national sales teams to define engagement objectives and translate customer priorities into tailored executive briefing strategies
  • Design engagements based on customer business priorities and sales goals
  • Curate content, demonstrations, and executive speakers aligned to customer business outcomes and revenue objectives
  • Work with internal stakeholders to craft and deliver a cohesive, customer-centered narrative
  • Facilitate executive engagements, managing transitions, executive presence, key insights, action items, and next steps
  • Lead the synthesis and approval of post-engagement reporting, Voice of the Customer insights, and recommended sales next steps
  • Identify and implement process improvements to enhance site performance, operational efficiency, and scalability
  • Provide reporting and insights to measure engagement effectiveness and demonstrate business impact
  • Proactively manage cross-functional coordination, risks, and dependencies to ensure successful execution
  • Lead strategic components of the broader EBC program

Requirements

  • Bachelor’s Degree in Business, Marketing, Communications, Organizational Leadership, or related field, or equivalent work experience
  • 4–7 years of experience in executive engagement, B2B marketing, field or event marketing, customer advocacy, sales enablement, or program management
  • Executive Briefing Center experience strongly preferred
  • Demonstrated experience working directly with senior executives (VP+) in internal and customer-facing settings
  • Proven ability to independently lead complex, cross-functional initiatives with high visibility and measurable business impact
  • Strong critical thinking skills with the ability to translate customer priorities into engagement strategies that support revenue growth
  • Ability to operate effectively in ambiguous, fast-paced environments and influence without direct authority
  • Excellent verbal and written communication skills with executive presence and confidence facilitating senior-level discussions
  • Curiosity and comfort exploring AI-enabled tools to enhance engagement design, insight generation, and operational efficiency
  • Experience working within enterprise CRM and collaboration platforms (Salesforce, Teams, Zoom, WebEx) and executive briefing management systems such as BriefingSource
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

Executive Briefing Center experience

What we offer

  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

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