Senior Program Manager - Customer Education

• Design and develop engaging educational content on AI, including both tool-agnostic and Airtable-specific topics, for a variety of learning formats (self-paced courses, live trainings, workshops, and more)
• Lead the end-to-end management and continuous improvement of our cohort-style bootcamp programs, iterating on curriculum and delivery to drive successful AI app deployment
• Build and maintain a comprehensive catalog of self-paced, on-demand courses and certifications, supporting distinct learning journeys for different user personas
• Standardize and automate operational workflows for scalable program delivery, including cross-functional collaboration and cohort management
• Analyze program performance using leading and lagging indicators, and use data-driven insights to optimize educational impact
• Collaborate closely with subject matter experts, product, and marketing teams to ensure content accuracy and alignment with business goals
• Experiment with new instructional methods and technologies to create innovative, engaging learning experiences

• 5+ years of experience in content creation, curriculum development, and instructional design, preferably in the tech industry (SaaS and AI experience strongly preferred)
• Proven expertise in developing both instructor-led and on-demand e-learning content, with proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software
• Strong technical proficiency with Airtable and AI-supported processes, including prompt engineering and building educational content for technical audiences
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and engage diverse audiences
• Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts, and to present to executive stakeholders
• Highly adaptable, able to thrive in a fast-paced environment and manage multiple projects simultaneously with a bias for action
• Strong analytical skills, with experience using data to measure and improve program effectiveness and tie outcomes to business impact
• Creative thinker and innovator, passionate about experimenting with new instructional approaches and technologies to enhance learning experiences

SaaS and AI experience

• Benefits
• Restricted stock units
• Incentive compensation