Senior Program Manager, Client Experience

• Lead large, multi-disciplinary branding and digital projects
• Define program architecture: scope, phasing, success metrics, and stakeholder alignment
• Elevate conversations beyond deliverables, helping clients clarify priorities, navigate tradeoffs, and make confident decisions
• Serve as a primary point of contact and trusted advisor
• Design a Client Experience that is proactive, transparent, and insight-driven
• Identify and shape natural growth opportunities grounded in client need and program evolution
• Own end-to-end execution across scope, timeline, budget, and quality
• Proactively identify risks, surface tensions early, and propose solutions before issues escalate
• Ensure work is delivered to brief, aligned to strategic intent, and executed with operational discipline
• Partner closely with Strategy, Creative, Technology, and the Resourcing Director to assemble and support the right teams
• Create clarity in roles, expectations, and decision-making authority
• Track and report on financial health across engagements
• Forecast resource needs, manage profitability, and identify efficiencies across your programs
• Help advance internal tools and systems to improve clarity, collaboration, and delivery
• Bring a continuous improvement mindset to the team
• Provide thoughtful guidance and leadership to junior team members, supporting growth while upholding standards of excellence
• Model calm, decisive leadership in high-pressure moments

• 5+ years of experience managing branding programs in a creative agency or consultancy environment
• Proven success leading complex, high-stakes projects from pitch through launch
• Fluency in brand strategy, visual identity, and digital product design/development processes
• Strong business acumen: able to forecast, scope, budget, and communicate with clarity and confidence
• Empathy and diplomacy: able to manage client relationships and internal dynamics with nuance
• Excellent written and verbal communication skills
• Experience working and experimenting with both traditional project management best practice tools like Notion, Smartsheet, and similar, alongside rapidly evolving AI platforms
• Bachelor’s degree required

project management certifications and/or advanced degrees are a plus

• participation in a value-sharing plan with bonus payouts
• health insurance
• 401k with guaranteed employee contribution
• life insurance
• generous paid time off
• professional development budget
• weekly team meals and in-office snacks
• free Citibike memberships
• + additional health and wellness perks