Senior Program Group Manager, Citi

Citi

Location:
United States, Tampa

Category:
Consulting

Contract Type:
Employment contract

Salary:

170000.00 - 300000.00 USD / Year

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Job Description:

The Senior Program Group Manager plays a critical role within the Operational Risk Management PMO, driving process improvements and implementing robust solutions to mitigate operational risks. This role blends strategic program management of operational risk initiatives with a focus on simplification, optimization, and automation and fostering collaboration within team members and across stakeholders.

Job Responsibility:

Oversee risks, controls, and regulatory initiatives related to Operational Risk Management (ORM), utilizing Agile, Waterfall, and Design Thinking methodologies for optimal outcomes
Manage a diverse portfolio including MRAs, Strategic Projects, Consent Order RBCMs, Data Use Cases, and process improvement projects
Provide servant leadership and mentorship to a cross-functional team comprising subject matter experts, project/program managers, business analysts, and process improvement specialists
Inspire and empower the team by fostering a collaborative environment, providing a clear vision, setting success-oriented objectives, removing obstacles, and promoting continuous learning opportunities
Cultivate a supportive atmosphere that fosters professional development and career growth among team members
Identify and implement areas of improvement and simplification within ORM and the broader Risk Organization, by identifying opportunities to build user-friendly, purpose-built automated solutions that enable effective business outcome delivery and high solution adoption rates
Govern a portfolio of implemented solutions, tracking adoption metrics to maximize reuse and optimize resources.

Requirements:

Proven track record of success combining experience in program and project management, with a focus on Agile, Waterfall, and Design Thinking methodologies
Demonstrated leadership and team management abilities with a proven track record in steering cross-functional teams using a servant leadership style
In-depth understanding of operational risk management, data governance, and business process analysis
Practical application of Agile, Waterfall, and Design Thinking frameworks
Exceptional communication, critical thinking, and problem-solving abilities with the aptitude to inspire, lead, and influence diverse partners
A hands-on, servant leadership approach, with a willingness to actively participate in tasks and the capacity to motivate others to contribute and grow
Passionate about fostering a learning environment and promoting professional growth
Collaborative and inspiring approach when working with sponsors and stakeholders, effectively managing their expectations
Excellent organizational skills, with the ability to manage a diverse portfolio
Proficiency in tracking, analyzing, and interpreting adoption metrics
Experience with workflow design, implementation, and best practices for user-centered design
Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience.

What we offer:

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays.

Additional Information:

Job Posted:
June 10, 2025

Expiration:
June 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Program Group Manager

Citi

Location:United States, Tampa

Category:Consulting

Contract Type:Employment contract