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The Professional Services Project Manager will lead services projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. You will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.
Job Responsibility:
Lead services projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget
Drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes
Determine project partners and team structure/organization
Help ensure the definition of project scope, requirements, and deliverables
Develop project timeline and landmarks using appropriate tools and techniques
Build and execute project work plans and revise as appropriate to meet changing needs and requirements
Identify resources needed and assign individual responsibilities and tasks
Run day-to-day operational aspects of a project and scope
Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
Review deliverables prepared by team before passing to client
Ensure project documents are complete, current, and stored appropriately
Track and report team hours and expenses on a weekly basis
Provide Executive Dashboards on overall project/project status
Mentor project managers and project coordinators
Analyze project profitability, revenue, margins, bill rates, and utilization
Requirements:
BS in Computer Science, MIS, Business, or equivalent education/training/experience
8+ years of related work experience or leading complex projects desired
Strong proficiency with project management software, such as Microsoft Project, Asana and SmartSheets
Good presentation skills including written, oral, presentation
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
Flexible to shifting priorities, demands, and timelines
able to promptly and expertly react to project adjustments and alterations
Experience managing large scale (Global) deployments with multiple projects, teams and resources
Project Management Institute PMP(r) certification or equivalent a plus
Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
Nice to have:
Project Management Institute PMP(r) certification or equivalent a plus
Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus